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Plat 99 Craft Coffee Supervisor

Location: 

Indianapolis, IN, US

Property Name:  Dolce The Alexander
Req Id:  3801

Beginning soon, Plat 99 will feature Coffee + Cocktails.  We are looking for a talented craft coffee specialist to lead our team in opening this new concept to our unique space.  

 

Plat 99 is more than just Coffee and Cocktails, it is a work of art. Designed by Cuban-born artist Jorge Pardo (recipient of the prestigious MacArthur "genius" award), the artist conceived the bar as an immersive environment. With his Los Angeles studio, he designed the gradated concrete block tiles that distinguish the floor and columns, and used the tile motif as an inspiration for the bar face and metal screens. Best-known for his masterful lighting design, Pardo also designed the colorful, striking assortment of 99 pendant lamps above the lounge, and the additional 20 lamps suspended above the staircase.

 

The Alexander offers its guests an exciting take on hospitality by transforming guest rooms, restaurants, and event spaces into enthralling havens for commissioned works of art. Undeniably contemporary, but always comfortable, The Alexander is destined to become a premier destination for business professionals, art lovers, gourmands, and other cultured clientele.

 

Each one of our 157 guest rooms and 52 extended stay units focus on creating a relaxed environment for work or rest while enlivening the senses with pops of color and eye-catching art. Guests will discover the same, infectious energy in The Alexander’s stylish and inviting restaurants, which serve culinary works of art for breakfast, lunch, and dinner. Perfect for unforgettable celebrations and exceptional meetings, every inch of the 16,500 square feet of event space exudes elegance and creativity.

The Alexander offers up a refreshing dose of local color and flavor, and promises a unique Indianapolis experience for passionate travelers.

 

  • Monitor day-to-day Restaurant/F&B outlet operations and take needed action to ensure standards of product presentation and service are being maintained.
  • Select, train, supervise, and schedule Restaurant/F&B staff in accordance with business needs, productivity and service standards.
  • Respond to guest inquiries and coordinate special arrangements and requests for F&B outlets.
  • Circulate through each dining area to ensure guest satisfaction; sincerely seek guest comments and quickly and willingly handle any complaints.
  • Check dining room, service, and kitchen areas for cleanliness, proper set up, and sufficient supplies and equipment.
  • Update prices and menu items accordingly.
  • Assist in developing the annual Food and Beverage budget.
  • Design concepts for promotional efforts.
  • Assist in developing and managing adherence to departmental policies and procedures.
  • Monitor & maintain inventory, purchasing supplies, and ensuring compliance with all food and beverage regulations.
  • Liaise with the Executive Chef and/or Restaurant/F&B Manager on a variety of issues related to food presentation, menus, and schedules.
  • Liaise with Accounting staff to resolve payroll, billing, payable, and point of sale issues.

 

Basic Qualifications

  • High school education, GED, or equivalent experience required. Bachelors’ degree preferred.
  • Minimum 3 years of experience working within Restaurant/Food & Beverage required in a high volume hotel, conference center or resort with at least one year of those in a supervisory role.
  • Knowledge of OSHA, Department of Health Sanitation regulations.

 

Preferred Qualifications

  • Considerable amount of gourmet coffee knowledge preferred.
  • Ability to effectively deal with internal and external customers and staff.
  • Must be able to prepare and analyze data and figures, and transcriptions prepared on and generated by computer.
  • Demonstrated leadership - Proven ability to effectively lead and train a diverse workforce.
  • Projects a professional and polished image that inspires confidence and trust. Must be able to abide by the company appearance standards.
  • Dedicated to exceeding service standards and providing services and standards to the highest caliber.
  • Highly organized, able to prioritize multiple tasks, have a sense of urgency to complete projects and be detail oriented.
  • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
  • Computer literate: Strong proficiency in MS Office (Outlook, Word, Excel, Power Point. Adaptable to learning new and customized software programs).
  • Adept at managing fast paced environment and putting people at ease.
  • Comfortable interfacing with a diverse group of individuals • Exceptional oral and written communication skills in English.
  • Ability to prioritize, identify problems, and seek solutions and follow up and follow through with a variety of tasks.
  • Must be able to work variable shift, weekends, holidays, and special events, as needed.
  • Must have employment eligibility in the U.S.

 

Physical requirements:

 

  • Regularly required to sit, stand, walk, bend and use hands to handle objects, tools or controls.
  • Must be able to lift up to 25 lbs.
  • Frequently is required to talk or hear.  

 

 

Wyndham Hotel Group is proud to be an Equal Opportunity Employer (M/F/D/V)

  • Monitor day-to-day Restaurant/F&B outlet operations and take needed action to ensure standards of product presentation and service are being maintained.
  • Select, train, supervise, and schedule Restaurant/F&B staff in accordance with business needs, productivity and service standards.
  • Respond to guest inquiries and coordinate special arrangements and requests for F&B outlets.
  • Circulate through each dining area to ensure guest satisfaction; sincerely seek guest comments and quickly and willingly handle any complaints.
  • Check dining room, service, and kitchen areas for cleanliness, proper set up, and sufficient supplies and equipment.
  • Update prices and menu items accordingly.
  • Assist in developing the annual Food and Beverage budget.
  • Design concepts for promotional efforts.
  • Assist in developing and managing adherence to departmental policies and procedures.
  • Monitor & maintain inventory, purchasing supplies, and ensuring compliance with all food and beverage regulations.
  • Liaise with the Executive Chef and/or Restaurant/F&B Manager on a variety of issues related to food presentation, menus, and schedules.
  • Liaise with Accounting staff to resolve payroll, billing, payable, and point of sale issues.

 

Basic Qualifications

  • High school education, GED, or equivalent experience required. Bachelors’ degree preferred.
  • Minimum 3 years of experience working within Restaurant/Food & Beverage required in a high volume hotel, conference center or resort with at least one year of those in a supervisory role.
  • Knowledge of OSHA, Department of Health Sanitation regulations.

 

Preferred Qualifications

  • Considerable amount of gourmet coffee knowledge preferred.
  • Ability to effectively deal with internal and external customers and staff.
  • Must be able to prepare and analyze data and figures, and transcriptions prepared on and generated by computer.
  • Demonstrated leadership - Proven ability to effectively lead and train a diverse workforce.
  • Projects a professional and polished image that inspires confidence and trust. Must be able to abide by the company appearance standards.
  • Dedicated to exceeding service standards and providing services and standards to the highest caliber.
  • Highly organized, able to prioritize multiple tasks, have a sense of urgency to complete projects and be detail oriented.
  • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
  • Computer literate: Strong proficiency in MS Office (Outlook, Word, Excel, Power Point. Adaptable to learning new and customized software programs).
  • Adept at managing fast paced environment and putting people at ease.
  • Comfortable interfacing with a diverse group of individuals • Exceptional oral and written communication skills in English.
  • Ability to prioritize, identify problems, and seek solutions and follow up and follow through with a variety of tasks.
  • Must be able to work variable shift, weekends, holidays, and special events, as needed.
  • Must have employment eligibility in the U.S.

 

Physical requirements:

 

  • Regularly required to sit, stand, walk, bend and use hands to handle objects, tools or controls.
  • Must be able to lift up to 25 lbs.
  • Frequently is required to talk or hear.  

 

 

Wyndham Hotel Group is proud to be an Equal Opportunity Employer (M/F/D/V)

Job Summary

The Outlet Supervisor is responsible for overseeing the service in the Food & Beverage Outlets.  He/she is also responsible for assisting the manager with training, motivating, and coaching the staff, and monitoring expenses and controlling labor costs.

Education & Experience

  • High School diploma or equivalent and/or experience in a related field preferred.
  • At least 1 year of progressive experience in a hotel or a related field required.
  • Previous supervisory responsibility preferred.

Physical Requirements

  • Flexible and long hours sometimes required.
  • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

General Requirements

  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.
  • Maintain a friendly and warm demeanor at all times.            

Fundamental Requirements

  • Employees must, at all times, be attentive, friendly, helpful and courteous to all guests, managers, and fellow employees.
  • Ensure work areas are properly stocked and prepare requisitions as needed.
  • Ensure work areas are neat and clean.
  • Check that trays and tables are set to standards.
  • Ensure quality control of all menus with regards to cleanliness and appearance.
  • Assist in the outlets when necessary.
  • Ensure that tables are cleared promptly.
  • Ensure proper settlement of checks.
  • Ensure orders are delivered on time.
  • Ensure food quality.
  • Ensure communication with oncoming shift.
  • Handling guest complaints or special requests, communicate to management when necessary.
  • Be capable of training and performing all duties required of all food and beverage outlet employees.
  • Hold pre-meal meetings daily to monitor service and promote up selling.
  • Check staffing levels and adjust according to business demand.
  • Requisition linen as needed.
  • Ensure property is free of trays and trash.
  • Control payroll cost in food and beverage outlets.
  • Ensure overall guest satisfaction.

COMPANY OVERVIEW:

Plat 99 is more than just a bar-lounge; it is a work of art. Beginning soon, Plat 99 will feature Coffee + Cocktails.  We are looking for a talented craft coffee specialist to lead our team in opening this new concept to our unique space.  Designed by Cuban-born artist Jorge Pardo (recipient of the prestigious MacArthur "genius" award), the artist conceived the bar as an immersive environment. With his Los Angeles studio, he designed the gradated concrete block tiles that distinguish the floor and columns, and used the tile motif as an inspiration for the bar face and metal screens. Best-known for his masterful lighting design, Pardo also designed the colorful, striking assortment of 99 pendant lamps above the lounge, and the additional 20 lamps suspended above the grand staircase.

 

The Alexander offers its guests an exciting take on hospitality by transforming guest rooms, restaurants, and event spaces into enthralling havens for commissioned works of art. Undeniably contemporary, but always comfortable, The Alexander is destined to become a premier destination for business professionals, art lovers, gourmands, and other cultured clientele.

 

Each one of our 157 guest rooms and 52 extended stay units focus on creating a relaxed environment for work or rest while enlivening the senses with pops of color and eye-catching art. Guests will discover the same, infectious energy in The Alexander’s stylish and inviting restaurants, which serve culinary works of art for breakfast, lunch, and dinner. Perfect for unforgettable celebrations and exceptional meetings, every inch of the 16,500 square feet of event space exudes elegance and creativity.

 

The Alexander offers up a refreshing dose of local color and flavor, and promises a unique Indianapolis experience for passionate travelers.

Our Company is an Equal Employment Opportunity Employer.

Job Location: Dolce The Alexander333 South Delaware StreetIndianapolisIndiana  46204
Employment Status: Full-time

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.


Nearest Major Market: Indianapolis