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Start Your Hospitality Career with Wyndham Worldwide

Job ID: 
1815981
Job Function: 
Hotel/Resort Operations
Food & Beverage
Location: 
San Diego, California United States
Brand / Resort: 
Wyndham Hotels and Resorts
Schedule: 
Full-time

Executive Meeting Specialist

24 Oct 2018

We are a full service San Diego waterfront hotel with 600 rooms and suites featuring furnished balconies with relaxing views of the sparkling Big Bay and panoramic skyline. Our 24,000 square feet of meeting space has recently been renovated and offers flexibility for distinctive conferences, reunions, weddings, and events. Our average tenure for 230 associates is 14 years of service that speaks to the dedication our associates have for the property, its people, and guest. Our hotel professionals stand ready to go the extra mile and deliver an exceptional experience. We are seeking professionals who have the Count on Me! spirit and are looking to grow their career. Wyndham San Diego Bayside presents the ideal opportunity to take your career to the next level!

 

The Executive Meeting Specialist is the liaison between Meeting Professionals/Catering Customers and all operating departments to ensure a high standard of organization and guest service throughout all convention and banquet meeting areas. This position provides a visible and accessible floor presence in order to anticipate, understand and act upon all client needs.

 

Fundamental Requirements

  • Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
  • Proactively monitors customer functions interacting with meeting professionals and their attendees to ensure customer satisfaction.
  • Reviews all relevant written communications (Group Resumes, Daily Even Lists, Banquet Event Orders, etc.) and verifies accuracy of room set and function space.
  • Checks the set of each room prior to daily functions and events.
  • Meets with Meeting Professionals/Catering Customers prior to the start of the first event to verify meeting specifications
  • Responsible for setting, attending and reviewing BEO's
  • Works with Catering and Convention Services to ensure accuracy of room set, materials and attendance
  • Continually inspects for cleanliness and maintenance of all function space, public areas and banquet areas. Coordinates with all operating departments to ensure top product quality.
  • Performs daily meeting room inspections.
  • Attends all daily operational meetings specified by the Director of Sales and Catering. *Must attend BEO review and resume meeting.
  • Provides daily support to the Catering/Convention Services Managers and Director of Banquets to ensure effective operation of either department

 

Qualifications

General Requirements

  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Wyndham Hotels and Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Wyndham Hotels and Resorts Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.
  • Maintain a friendly and warm demeanor at all times.
  • Excellent communication and organization skills.
  • Computer skills, including, but not limited to, Microsoft Word, Excel.

Education

  • High school diploma or equivalent required.
  • 1-year experience in events or related field strongly preferred.
  • Bi-lingual preferred.

Physical Requirements

  • Flexible and long hours sometimes required.
  • Light work – Exerting up to 20 pounds of force occasionally, and/or 15 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

An Equal Opportunity Employer

Minorities/Women/Vets/Disabled

Drug Free Workplace