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Start Your Hospitality Career with Wyndham Worldwide

Job ID: 
Job Function: 
Hotel/Resort Operations
Guest Services
San Diego, California United States
Brand / Resort: 
Wyndham Hotels and Resorts

PBX Operator

18 Oct 2018

We are a full service San Diego waterfront hotel with 600 rooms and suites featuring furnished balconies with relaxing views of the sparkling Big Bay and panoramic skyline. Our 24,000 square feet of meeting space has recently been renovated and offers flexibility for distinctive conferences, reunions, weddings, and events. Our average tenure for 230 associates is 14 years of service that speaks to the dedication our associates have for the property, its people, and guest. Our hotel professionals stand ready to go the extra mile and deliver an exceptional experience. We are seeking for professionals who have the Count on Me! spirit and are looking to grow their career. Wyndham San Diego Bayside presents the ideal opportunity to take your career to the next level!

Job Description

Wyndham Hotels and Resorts is searching for a Communications Operator, PBX to work at our beautiful Wyndham San Diego Bayside property in San Diego, CA.  This position is responsible for ensuring efficient communication within, to and from the hotel while maintaining attentive, courteous and efficient customer service.


Responsibilities will include but not be limited to:
• Handle incoming/outgoing calls in an attentive, courteous and efficient

   manner, according to standard operating procedures.
• Take and deliver messages according to standards.
• Maintain guest privacy at all times.
• Provide information about the hotel.
• Be familiar with emergency procedures.
• Perform call accounting, if applicable.
• Be familiar with VIP procedures.
• Be able to provide accurate directions to the hotel.
• Be familiar with the surrounding area of the hotel.
• Send/receive guest faxes.
• Serve as radio dispatcher, maintaining proper radio and paging procedures.
• Record and relay all guest requests and verify completion.
• Maintain daily activity log.
• Establish and maintain efficient filing system of guest registration cards.
• Process wake up calls per the guest’s request.
• File PBX reports.
• Maintain clean work area.

 Basic Qualifications

• Maintain a warm and friendly demeanor at all times.

• Must be able to effectively communicate both verbally and written, with all level

  of employees and guests in an attentive, friendly, courteous and service

  oriented manner.

• Must be effective at listening to, understanding, and clarifying concerns raised

  by employees and guests.

• Must be able to multitask and prioritize departmental functions to meet


• Approach all encounters with guests and employees in an attentive, friendly,

  courteous and service-oriented manner.

• Attend all hotel required meetings and trainings.

• Maintain regular attendance in compliance with Wyndham Hotels and Resorts 

  Standards, as required by scheduling, which will vary according to the needs of

  the hotel.

• Maintain high standards of personal appearance and grooming, which includes

  wearing the proper uniform and nametag.

• Comply with Wyndham Hotels and Resorts Standards and regulations to  encourage

  safe and efficient hotel operations.

• Maximize efforts towards productivity, identify problem areas and assist in

  implementing solutions.

• Must be effective in handling problems, including anticipating, preventing,

  identifying and solving problems as necessary.

• Must be able to understand and apply complex information, data, etc. from

  various sources to meet appropriate objectives.

• Must be able to cross-train in other hotel related areas.

• Must be able to maintain confidentiality of information.

• Must be able to show initiative, including anticipating guest or operational


• Perform other duties as requested by management.



• High School diploma or equivalent and/or experience in a hotel or related field




Physical requirements

• Flexible and long hours sometimes required.

• Sedentary work - Exerting up to 10 pounds of force occasionally, and/or

  negligible amount of force frequently or constantly to lift, carry, push, pull or

  otherwise move objects.



An Equal Opportunity Employer

Minorities/Women/Vets/ Disabled

Drug Free Workplace