There’s no one else like us. Wyndham Hotel Group is a hotel industry giant with an unmatched presence of more than 8,100 hotels and approximately 708,500 rooms in 78 countries. We’re a hospitality powerhouse, with iconic brands united by the richest and simplest rewards program in the business.
Our brands include: Super 8®, Days Inn®, Howard Johnson®, TRYP by Wyndham®, Ramada Worldwide®, Ramada Encore, Microtel Inn & Suites by Wyndham®, Hawthorn Suites by Wyndham®, Wingate by Wyndham®, Travelodge®, Knights Inn®, Baymont Inn & Suites®, Wyndham Garden®, Wyndham Hotels and Resorts®, Wyndham Grand®, Dazzler® Hotels, Esplendor® Boutique Hotels, The Trademark Hotel Collection®, AmericInn® and Dolce Hotels and Resorts®.
The blue thread that ties them all together is Wyndham Rewards®, the richest and simplest rewards program in the business. Wyndham Rewards has revolutionized the loyalty landscape, offering members a simple-to-use, generous points-earning structure along with a flat, free night redemption rate – the first of its kind for a major rewards program. Wyndham Rewards® members – over 53 million and counting – have the chance to earn and redeem points for hundreds of rewards options around the world every day.
Headquartered in Parsippany, N.J., with offices around the globe in London, Shanghai, Buenos Aires, Dubai and other cities, Wyndham Hotel Group employs over 8,800 associates worldwide.
The Technical Lead of Network Engineering provides expert level engineering leadership, support, and consultation for the design, development, and implementation of technical solutions as well as operational support within the company’s network and telecommunications ecosystem. The ideal candidate will have previous experience working in a very fast paced and dynamic environment, be able to support a highly available, production data center hosting web-enabled applications across multiple data centers, and manage routers, switches, load balancers and related components to ensure high levels of availability and security of the supported business applications. This senior level position also participates in the implementation of policies and procedures to ensure consistency with company goals, industry best practices, and regulatory requirements. This role requires the ability to demonstrate breadth of knowledge across multiple areas of information technology and as such, will be a key team member on strategic or enterprise-wide technology projects or issues. Cisco experience across the technology stack including an understanding of SD-WAN concepts is required. Hands on experience with SD-WAN technology deployments including Meraki and Viptela platforms are preferred.
This position is responsible for daily operational support, project support, system enhancements, and all related services including incident and change management, for multiple technology platforms and systems providing the organization with network services and continued communications with each other, our customers, and affiliates. Operational responsibilities include performing MACDs, troubleshooting and repair, managing vendor performance, maintaining high levels of system and user documentation, adherence to operational processes and policies, solution reliability, system security, compliance, and proactive monitoring through automated tools and daily testing. Advanced knowledge of WAN/LAN technologies and VoIP/SIP call routing technologies and protocols, including working knowledge of TCP/IP, routers, servers, switches, firewalls, load balancing, DNS, DHCP and subnetting are required to properly support the environment. Advanced understanding of routing protocols such as EIGRP, OSPF, and BGP are also required.
Additionally, this a multi-dimensional Network Engineering Leadership position that provides mentorship and guidance to less seasoned engineering resources managing infrastructure support and testing for system patching, hardening, and hardware/software upgrades, system updates, and break/fix activities on all internally managed network equipment and systems. Experience managing external vendors and supporting resources is required.
This position must maintain expert level understanding and knowledge of the company’s applications, networks, and data system integration and must be able to understand changes needed within the environment in order to anticipate business, customer, cross-system, cross-process, and cross-project impacts. Role may include other tasks as required to support the overall IT Technology service catalog and organizational goals.
The position will be required to carry a company issued smart phone in order to provide on-call support as required.
Minimum Requirements & Qualifications
Cisco Certifications preferred.
Knowledge of SDN and NFV technologies a plus.
Familiarity with ITIL processes are a plus.
Good oral and written communication skills.
Ability to work long hours under pressure during system outages and implementations.
Task Oriented individual with willingness to tackle issues.
Takes ownership of projects and completes them on time.
Ability to handle multi-tasking and frequently changing priorities.