International Collections Specialist EMEA


Muenchen, DE, Berlin

Property Name:  Germany
Req Id:  23500

 Wyndham Hotels & Resorts is now seeking a International Collections Specialist EMEA to join our team in Germany.

Job Summary

This individual will manage specific finance functions related to the collections of delinquent receivables for a portfolio of accounts in the EMEA region in order to maintain the WHR cash flow.  The qualified candidate will be required to converse and communicate in English as a minimum in relation to the portfolio coverage and other languages could be beneficial.


In addition they will work closely with franchisees and Field Operations, as well as internal departments mainly Finance & Legal ensuring that franchisee’s and hotels financial obligations to WHR are met in a satisfactory manner.   Areas of responsibility mainly include but are not limited to collection and missing withholding tax receipt calls; resolving past due accounts; negotiating payment arrangements; reviewing financial statements; fielding incoming calls; recommending accounts for next collection steps, account reconciliations including submitting write-offs and payment processing details; reconciling withholding tax receipts and VAT (where applicable) and perform withholding and VAT (where applicable) adjustments and other miscellaneous write-offs. 


The individual will also be required to complete the daily identification and application of payments and special projects.


They require an understanding of withholding tax implications. Additionally, this individual is required to identify and resolve financial issues, as well as communicate such issues to Senior Finance management on a timely basis. 


The position has autonomy to process and reconcile withholding tax for individual accounts. 


Withholding tax write-offs processed by the Specialist are prepared independent of direction but require final management approval.  Cash applications are performed without supervision and no review prior to processing


The Specialist works to resolve outstanding accounts in a way that directly impacts WHR cash flow.  This position provides expertise in developing settlements arrangements for collection. 


The Specialist will also determine the collectability of receivables and make write-off recommendations.  The position is expected to work without routine supervision.  


The position is expected to provide valuable insights for senior management to use to make decisions for achieving the financial goals of the organization.

Scope/Financial Responsibility

The individual has a high level of impact on EMEA cash flow.

They are critical to timely processing of payments and write-offs, ensuring accounts reflect accurate amounts due, in turn impacting the collectability of monies. 


Failure to accurately and efficiently perform the job responsibilities will have a negative impact on cash collections, outstanding withholding tax & VAT (where applicable), unapplied cash, and levels of customer service as issues with accounts will rise.  Incorrectly processing tax adjustments has potential tax implications. 


This position has a measurable impact on the company’s financial performance as it has a direct impact on collections (cash flow) and pursuit/resolution of outstanding accounts (reduction of bad debt).  The role is responsible for improving the A/R aging, improving DSO, obtaining, and processing withholding tax receipts, and maintaining overall A/R integrity.  The individual oversees the collection process and ensures accurate collection measures are being taken to reduce the overall company liability and exposure.

Abilities/Key Competencies/Skills

  • Must speak and write English ( Turkish plus an additional language advantageous)
  • Highly proficient in Microsoft Excel
  • Other languages an advantage
  • Motivated, detail-oriented person who is able to work independently in a fast paced environment
  • Well-developed negotiation skills
  • Heavy phone usage/volume
  • Must be persistent with excellent follow up skills
  • Good problem-solving and decision making skills
  • Must be results driven and results oriented
  • Excellent verbal and written communication skills


  • University degree
  • Demonstrable  professional experience in collections/ finance/analytical related role
  • Highly proficient in Excel, especially Pivot Tables and VLOOKUP
  • Hotel experience a plus



Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer.

Employment Status: Full-time

What we expect from you

You will play an important part in our mission to make travel possible for all by:

∙ Being responsive, respectful and delivering great experiences to our guests, partners and communities.

∙ Foster an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.

∙ Bring your best every day and strive to exceed expectations in all you do.

What you can expect from us

With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:

∙ Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.

∙ Competitive salary and benefits.

∙ Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.

∙ A Culture of Diversity & Inclusion - Our inclusive culture infuses different perspectives that reflect our diverse customers and communities around the world.

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler.  Every day, we work to make hotel travel possible for all. With more hotels than anyone else, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.