Diversity, Equity and Inclusion at Wyndham Hotels & Resorts
As the world’s largest hotel franchising company, we respect differences in people, cultures, ideas and experiences, and believe diversity enriches our organization. We proudly embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences, and we view the diversity of our team as a competitive advantage. All are welcome to contribute at Wyndham Hotels & Resorts.
At Wyndham, our commitment to Diversity, Equity, and Inclusion (DEI) is central to the Company’s business. Throughout all parts of the business - from team members, franchisees, partners, suppliers, and our guests - Wyndham believes that a diversity of backgrounds, cultures and experiences helps drive the Company’s success. Travel enables people of varied nationalities and backgrounds to connect and learn from different cultures. In the same way, all of Wyndham’s team members and other stakeholders can raise their collective understanding and appreciation for one another.
A Message from Monica Melancon, Chief Human Resource Officer
Wyndham Enterprise Resource Groups
Wyndham Hotels & Resorts’ eight Enterprise Resource Groups (ERGs) are fully inclusive networks that empower team members to actively engage and foster an environment that acknowledges and leverages diverse talents, perspectives, and leadership. Through our ERGs, we invite team members to engage with our diverse partners, grow professionally, take on leadership roles and serve as a resource to our organization and within the community.
Diversity, Equity and Inclusion Training
Leaders throughout Wyndham Hotels & Resorts attend various DEI training programs including, “What is Unconscious Bias?,” “Types of Unconscious Bias” and “Overcoming Unconscious Bias.” Training programs for team leaders also focus on inclusive leadership and enhancing interviewing skills with a specific lens of veteran and diversity best practices. Wyndham team members around the globe are required to take the “Business Principles” training upon hire and retrain every three years. In addition, all U.S.-based team members are required to take a “Respect in the Workplace” course annually, which covers broad areas of DEI, as well as anti-discrimination and anti-harassment.
Wyndham Hotels & Resorts provides Diversity, Equity, and Inclusion (DEI) training throughout the development cycle of all team members - offered online, as well as in the classroom for an enhanced emotional and personal experience. Wyndham’s expanded DEI training offerings include an antiracism library, as well as a variety of other topics that support the Company’s focus on providing training that addresses racial inequality, anti-racism and allyship.
Through Wyndham’s performance management, mentorship, sponsorship programs and the global talent review and succession planning process, the Company seeks and nurtures the top performers in the organization, with special attention to underrepresented groups. These individuals participate in various internal leadership development programs, in addition to attending external programs based on their interests and needs.
Designed to advance and empower women entrepreneurs to break through the predominantly male-dominated hotel industry, the Women Own the Room program provides assistance with financial solutions, personalized operational support and networking and educational opportunities. In addition to extensive mentorship and networking opportunities, the program offers a development incentive program that provides meaningful Wyndham financing, discounts on initial fees and complimentary first-year operating services to support the success of hotels developed by women.
Our BOLD by Wyndham program is designed to engage and advance more Black entrepreneurs on their path to hotel ownership. Developed with insight and support from existing and aspiring Black hoteliers, BOLD, which stands for Black Owners and Lodging Developers, aims to expand awareness for the unique challenges faced by Black entrepreneurs while using the scale and resources of Wyndham to help address those challenges and increase the number of Black hoteliers.
The National Association of Black Hotel Owners, Operators and Developers (NABHOOD) reports that Black employment in the hotel industry represents nearly 20% of all team members in the industry, yet, less than 2% of hotel owners are Black. We designed BOLD to help advance existing and aspiring Black hotel owners to overcome barriers and achieve their ownership goals.
Supplier Diversity
Wyndham Hotels & Resorts has a highly developed supplier diversity program that includes strong efforts to engage suppliers owned by veterans, Latines, African Americans, women, the LGBTQ+ community, people with disabilities and other traditionally underrepresented groups, which benefits both the Company and Wyndham’s customers' experience. Wyndham’s strong tier-1 and tier-2 programs, as well as extensive training and mentoring for diverse suppliers, help ensure supplier diversity is thoroughly integrated into overall business strategy. Wyndham had an estimated 10.9%, or 90 million dollars, of total procurable spend with diverse suppliers in 2021. Wyndham continues to introduce more suppliers to the procurement process through participation in associations like the National LGBT Chamber of Commerce (NGLCC), US Pan Asian American Chamber of Commerce (USPAACC), Women Business Enterprise National Council (WBENC), the African-American Chamber of Commerce of New Jersey (AACCNJ), National Minority Supplier Development Council (NMSDC), and National Veteran Owned Business Association (NaVOBA).
Focus on Equity in Pay and Representation
Wyndham Hotels & Resorts is committed to providing equal opportunities and following the belief that all team members should receive equal pay for equivalent skill and level within the organization. Wyndham is ahead of schedule with respect to achieving gender pay equity for all team members with 98% gender equity at the executive levels globally and excellent progress at other levels. As an organization, Wyndham continues to stay focused on moving forward toward equitable pay for all team members.