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Front Office Associate - Wyndham Garden Muscat

Location: 

12785, Muscat, OM

Property Name:  Wyndham Garden Muscat
Req Id:  7663

Wyndham Hotels & Resorts is now seeking a Front Office Associate to join our team at the Wyndham Garden Muscat location in Oman.

Job Summary

The Front Office Associate operates the telephone switchboard station in order to answer telephone calls and process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls. He role holder advises guest of any messages (e.g. voicemail, e-mail, faxes) received for them and send to room, if required. He/She answers, records, and processes all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly. Log all guest requests or issues into computer, contact appropriate individual or department (e.g. Bellman, housekeeping, engineering) and follows up with guest to ensure their request has been met to their satisfaction. He/She provides information to guests about room features, property amenities, and local areas of interest. He/She assists guests with accessing the internet. Report accidents, injuries, and unsafe work conditions to manager.

KEY RESPONSIBILITIES
Main Duties
  • Ensures Wyndham Hotels & Resorts standards, policies and procedures are adhered to all times
  • Greets and welcomes all guests approaching the Front Desk in accordance with WH&R standards
  • Is able to perform all Front Office duties like check-in and check-out of guests, answering the
  • phone according to the hotel etiquette, assists guests with their inquiries, takes reservations and
  • performing administrational tasks
  • Is familiar with all the Front Office software required for the position
  • Ensures that all hotel standards are met when assisting the guests and handling information
  • Answers guest inquiries about hotel services, facilities and hours of operation in a timely manner
  • Reviews Front Office logs, Trace File and Credit Limit daily
  • Answers inquiries from guests regarding restaurants, transportation, entertainment, etc.
Other Duties
  • Is familiar with all in-house groups
  • Is aware of closed out and restricted dates
  • Coordinates with Front Office Supervisor in performing daily task or during the shift
  • Is familiar with hospitality terminology
  • Has knowledge of emergency procedures and assist as needed.
  • Uses proper etiquette at all times when communicating with guests and team member
  • Is able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner
  • Maintains and market promotions and guest programs
  • Maintains a clean work area
  • Performs any other works as and when assigned by the supervisor and/or management
Human Resources
  • Ensure 100% compliance with all mandatory training for your department;
  • Support WeCom with quarterly People, Community and Sustainability engagement events
Communication
  • Share all relevant information with line manager in 121’s
SKILLS & COMPETENCIES
  • Knowledge of Front office services
  • Business and basic accounting principles and practices
  • Organizational skills
  • Work under pressure
  • Attention to details
  • Customer service orientated skills
  • Good communication skills both verbal and writing in English, any additional language is an a plus

 

Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Count on Me! service culture to be responsive, respectful and deliver a great experience.

EXPERIENCE, CERTIFICATION & EDUCATION
  • A minimum of two years in a similar role in a branded hotel
  • Diploma in hospitality management
  • Computer literacy

 

COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

 

Job Location: Wyndham Garden MuscatPlot 41, Al KhuwairMuscatN/A  N/A
Employment Status: Full-time

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.