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Front Office Supervisor - Ramada Encore Muscat

Location: 

12785, Muscat, OM

Property Name:  Ramada Encore Muscat
Req Id:  7739

Wyndham Hotels & Resorts is now seeking a Front Office Supervisor to join our team at the Ramada Encore Muscat location in Oman.

Job Summary

The Front office supervisor will assist the Front Office Manager while providing attentive, courteous and effective service to all guests. He/She will supervise the front office team in all aspects of the department and ensures that service standards are met.

KEY RESPONSIBILITIES
Main Duties
  • Reviews front office log and trace file daily.
  • Monitors all VIPs and special guest requests.
  • Fully comprehends and operates all relevant aspects of the Front Desk computer system.
  • Ensures logging and deliveries of all messages, packages and mail in a timely and professional manner.
  • Is aware of all rates, packages and promotions.
  • Is able to complete and ensures that a proper bucket check and required daily reports are done.
  • Establishes and maintains good communications and teamwork with associates and ither departments within the hotel.
  • Assists your line manager in ensuring that associates are following and maintain standards (e.g. answering phones, call backs to guest, guest request log).
  • Has knowledge of health and safety and assists in emergency procedures as required.
  • Oversees and ensures that all guests are checked in/out in a friendly, efficient and courteous manner.
Other Duties
  • Is able to perform, complete and ensures that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
  • Is able to perform all duties of Front Office Agent as well.
  • Monitors key control to main hotel security.
  • Answers all guest enquiries in a timely and professional nature.
  • Assists in maintaining productivity levels at or above budgeted standards
  • Handles guest concerns and reacts quickly, logging and notifying in proper areas
  • Is fully competent in all receptions and cashier duties.
  • Ensures that associates are in compliance with all guest service basics such as uniforms, name tags and proper guest greeting.
  • Ensures accurate guest bills, deposits and payment in compliance with the Wyndham policies and procedures.
  • Follows department policies, procedures and service standards at all times,
Human Resources
  • Assists your line manager in the administration of the probation review process in the operational departments and ensure that follow-up for all issues is done in timely manner and results of both follow-up and the initial reviews are communicated to all relevant parties
  • Ensures 100% compliance with all mandatory training for your department;
  • Assists your line manager in controlling the LTO, Absence and Payroll in your department in conjunction with the HR Leader on property to ensure that any areas of concern and monitored and rectified to meet the HR BSC Targets.
  • Ensure that you dine in the team member restaurant at least three times a week and provide HR Leader on property feedback
  • Support WeCom with quarterly People, Community and Sustainability engagement events
Communication
  • To conduct or chair regular communication meetings with your team and actively participate in relevant business meetings to facilitate effective communication.
  • Conducted documented 121’s with all direct reports
  • Share all relevant information with Front Office Manager/Loyalty Manager in 121’s
SKILLS & COMPETENCIES
  • Knowledge of Front office services
  • Business and basic accounting principles and practices
  • Organizational skills
  • Work under pressure
  • Attention to details
  • Customer service orientated skills
  • Good communication skills both verbal and writing in English, any additional language is an a plus 

Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Count on Me! service culture to be responsive, respectful and deliver a great experience.

EXPERIENCE, CERTIFICATION & EDUCATION
  • A minimum of two years in a similar role in a branded hotel
  • Diploma in hospitality management
  • Computer literacy

 

COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

Job Location: Ramada Encore Muscat, Sultan Qaboos Street, Plot 435/26, Block 38NW, Way No. 4011, Building No 847, Muscat 130, Muscat, N/A  N/A
Employment Status: Full-time

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.