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Guest Service Agent - Wyndham Garden Muscat

Location: 

12785, Muscat, OM

Property Name:  Wyndham Garden Muscat
Req Id:  7667

Wyndham Hotels & Resorts is now seeking a Guest Service Agent to join our team at the Wyndham Garden Muscat location in Oman.

Job Summary

The Guest Service Agent will work with the front Office team to provide services for Guests to contribute to an overall exceptional experience from check-in through and complete audits, as required. He / She provides information to guests about room features, property amenities and local areas of interests. The guest service agent will log all guest requests o issues into computer, contact the appropriate individual or department (e.g. Bellman, housekeeping, engineering) and follow up with guest to ensure their request has been met to their satisfaction. He/she operates the telephone switchboard station in order to answer telephone calls and process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls.

KEY RESPONSIBILITIES
Main Duties
  • Ensures that the Hotel brand standards, policies and procedures are adhered to at all times.
  • Achieves positive outcomes from guest queries in a timely and efficient manner
  • Ensures an efficient reception experience for Guests, including check in/out, and complete audit procedures as required
  • Ensures that FOM/Sup is kept fully aware of any relevant feedback from guests and/or other departments.
  • Demonstrates a high level of customer service at all times.
  • Demonstrates a knowledge of hotel room categories, room rates packages, promotions and other general product knowledge necessary to perform daily duties
  • Maximizes room occupancy and uses up-selling techniques to promote hotel services and facilities
  • Uses the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
Other Duties
  • Reviews front Office logs, trace file and credit limit daily.
  • Answers inquiries from guests regarding restaurants, transportation and entertainment
  • Is familiar with all in-house groups
  • Coordinates with front Office Supervisor in performing daily task or during the shift
  • Has knowledge of emergency procedures and assists as needed.
  • Use proper etiquette at all times when communicating with guests and team members
  • Is able to perform and completes all tasks and duties on the shift checklist in a timely and efficient manner.
  • Ensures that all systems are updated accurately and all the front office records and filing are completed in all areas as per the hotel standards.
  • Maintains effective communication with all related departments to ensure smooth service delivery.
  • Balances accounts of day’s business at end of shift.
  • Maintains an awareness of rates levels to be sold on a daily basis and occupancy levels.
Human Resources
  • Ensure 100% compliance with all mandatory training for your department;
  • Support WeCom with quarterly People, Community and Sustainability engagement events
Communication
  • Share all relevant information with your line manager in 121’s
SKILLS & COMPETENCIES
  • Excellent customer skills
  • Good visual memory and attention to details
  • Excellent communication skills
  • Ability to work under pressure 

Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Count on Me! service culture to be responsive, respectful and deliver a great experience.

EXPERIENCE, CERTIFICATION & EDUCATION
  • Minimum of 1/2  years as Guest Service Agent/Front office agent
  • Computer literate
  • Experience working in 4/5* star branded hotel

 

COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

 

Job Location: Wyndham Garden Muscat, Plot 41, Al Khuwair, Muscat, N/A  N/A
Employment Status: Full-time

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.