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Human Resources Manager - Ramada Encore Muscat


12785, Muscat, OM

Property Name:  Ramada Encore Muscat
Req Id:  1293

The Wyndham Hotels & Resorts is now seeking a Human Resources Manager to join our team at the Ramada Encore Muscat in Muscat, Oman.

Job Summary

The Human Resources Manager (in conjunction with the HR Team) will lead the day to day HR Operations.

This will include all aspects of Human Resources from employee relations, compensation and benefits, performance management, training, recruitment, housing, wellness as well as the management of the HR Team, partnering HOD’s, Exec Com as well as driving the hotels KPI’s of GOP, Wynreview, LTO, AES etc.


Employee Relations

  • Ensure that the agreed upon disciplinary process is maintained at all times and fair disciplinary processes are followed by all HOD’s.
  • Maintain and enhance the open door policy to all Team members providing advice and guidance when needed in regards to their issues or concerns and/or grievances.
  • To provide a source of information to HOD’s regarding disciplinary, grievance and staff counselling issues.
  • Ensure that all disciplinary procedures are carried out, taking role of implementing them by ensuring consistency in the policy’s implementation. Take an active role as an arbitrator, note taker or advisor where appropriate.
  • Train the AHRM/HR Executive/HR Coordinator etc. in the above process
  • Log all the incidents in HRIS and file the original copies in the employee files
  • On a monthly basis summarise all the incidents with regards disciplinary action and present to GM/RHRM with recommendations

HR Administration

  • Ensure the smooth workflow of the various HR functionalities as to maintaining and providing the needed support to Team members and Supervisors/ HOD’s at all times. This includes, but is not limited to filing, administration of starters and leavers and payroll.
  • To provide an advice service to Team members and Supervisors/ HOD’s on HR SOP’s, Wyndham and local people policies, legal requirements, staffing issues, and act as an arbitrator where necessary.
  • Ensure that the hotels are fully compliant with Wyndham people processes and deadlines that govern all Wyndham properties. i.e. AES, Success Matters etc.
  • Ensure that the handbook is kept up-to-date at all times and that it is reviewed and printed prior to on boarding.
  • Ensure that sporadic Team member files audits are carried out on a monthly basis. Follow-up and ensure that team is fully trained on the correct filing standards.
  • Payroll to be reviewed and checked prior to the GM/Director of Finance or Financial Controller signing
  • Letters to be produced for the Team members in a timely manner
  • On boarding process to be seamless
  • To ensure that all leavers are processed in a timely manner and their leaving process is as good as their joining one
  • Manage the PRO and visa process to ensure that all Team members have valid visas and that they are tracked appropriately (where applicable)


  • Conduct interviews for all Supervisory and HOD positions
  • Work in conjunction with the RHRM for recruitment of GM’s/Hotel Manager’s/EAME’s/Director of Operations/Exec Com/HR Team
  • Supervise HR team with regards to line level recruitment
  • Participate in annual salary and benefit surveys
  • Ensure that the employment contracts templates are pre-approved by RHRM prior to use and not edited
  • Review manning and re-recruitment of all positions
  • Ensure that the arrival experience is as good as the guests
  • Ensures that all open jobs are posted via Taleo and the SOP’s and Wyndham standards are followed in using the system

Performance Management

  • Ensure that all departing Team members have the opportunity to have an online exit interview
  • On a monthly basis ensure that a summary of exit interviews is sent  to the GM as well as the HOD’s
  • Ensure that the administration of the 3-month/5 month review (where applicable) process in the property and ensure that follow-up for all issues is done in timely manner and results of both follow-up and the initial reviews are communicated to all relevant parties
  • Analyse the reviews to see if there are trends in the reviews; this is to be shared on a monthly basis with the GM

Performance Review

  • Ensure that appropriate training is done with the HOD’s and Supervisors that administer the review process
  • Talent Reviews are alive and active and the target audience know why they are so important
  • Pay increase master spreadsheet is constructed to be reviewed by the GM /DoF/FC as per the EMEA policy
  • Pay increase letters are done in an accurate and timely manner. All letters are distributed, one singed copy returned and all the information updated in HRIS.


  • Provide summary analyses and statistics of turnover at the beginning of each month to the HOD’s and HR teams
  • Have an up to date account of internal promotions/transfers in/transfers out to be submitted to the GM/RHRM on a monthly basis
  • Complete the monthly and mid-month HR finance forecast
  • Update the personalised departmental reports so that the HOD’s and Exec Com have a clear overview of where is going well and what they need to focus on

HR Communication

  • Conduct monthly departmental HR meetings and ensure that it is minuted
  • Conducted weekly documented 121’s with all direct reports
  • Share all relevant information with GM/RHRM in weekly 121’s
  • Monthly HOD Meeting
  • Weekly Exec Com Meeting
  • Quarterly all Hotel Meeting
  • Morning HR Meeting
  • Attend Morning hotel meeting when needed
  • Ensure that team publish the monthly hotel magazine
  • Team member Meetings

Employee Wellness

  • Conduct walkabout of Heart of House areas once a week and report any maintenance and cleanliness issues to relevant parties. Ensure that clean and hygienic, well-kept staff areas are maintained at all times.  Follow-up on action items to ensure that they are completed before the next weekly HOH walkabout
  • Ensure together with the HR team that at least 2-4 social or sports activities are organised for the Team members on a monthly bases
  • Review the annual social calendar to ensure a good mix for the nationalities etc. we employ
  • Wellness Events take place ideally at least once a month
  • Analyse the trends in sickness to ensure that we get to the bottom of any root causes
  • Ensure one CSR event takes place every quarter.

Team Member Dining

  • Ensure that you dine in the Team member restaurant at least three times a week
  • Work in conjunction with the Chef or provider to ensure consistent service delivery


  • Ensure that the payroll is submitted to Finance on the agreed date
  • PH and Lieu day tracking is accurate and up to date
  • Overtime tracking is done in a timely manner – analyse to see if we need any more staff/Team members in any of the departments due to consistent overtime
  • Analysis of the above to see if the hotel need to change the way that we use casuals etc. – make a business case with the HOD for any changes
  • Review with the DoF/FC/GM the payroll figures and challenge the HOD’s with regards to over spending and casual usage


  • Meet with all the HOD’s and Exec Com to discuss their manning wish list for the follow year’s budget
  • Work in excel to ensure that all the costs are accurately budgeted for Finance to upload into Wynview
  • Prepare the HR Budget – Training, Recruitment, Housing, HR General.

Third party contracts (where applicable)

Manage the following contracts:

  • Transportation
  • Team member/Staff dining
  • Accommodation
  • Pest Control
  • Medical Insurance


  • Supervise the HR team and office on daily basis
  • Schedule HR shift patterns and office opening times to ensure that HR are delivering what the Team members need
  • Train and develop the team and provide support when required
  • Ensure all direct reports have an PDP to achieve their goals
  • Ensure that effective communication flow is maintained at all times
  • Actively participate in the community involvement projects and initiatives together with the hotel’s management team
  • Conduct monthly inspections at the staff accommodations with the Housing team and report the results
  • Attend Departmental Meetings to address any issues or concerns for staff each department on a quarterly basiS
  • Ensure 100% compliance in the HR Audit and do monthly reviews to keep this alive

Minimum Requirements

  • Ideally 4+ years as a Human Resources Manager in a branded hotel
  • Able to lead and manage a large team
  • Knowledgeable with all aspects of the HR function
  • Able to work with little guidance as it is a stand-alone role
  • Familiarity with and knowledge of Oman employment laws ideally

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Job Location: Ramada Encore Muscat, Sultan Qaboos Street, Plot 435/26, Block 38NW, Way No. 4011, Building No 847, Muscat 130, Muscat, N/A  N/A
Employment Status: Full-time

Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.