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Laundry Supervisor - Ramada Encore Muscat


12785, Muscat, OM

Property Name:  Ramada Encore Muscat
Req Id:  8370

Ramada Encore Muscat is now seeking a Laundry Supervisor to join our team in Muscat, Oman.

Job Summary

The role holder will contribute to the performance of the hotel; is responsible for running laundry department’s day to day operations and also to deliver an excellent Guest experience while managing stock ordering and supplier relationships. Make inspection trips through entire area, checking on production method and procedures. Checks washing formulas, making corrections and improvements when required.

Main Duties
  • Ensures all customers are provided with prompt, courteous and accurate service as per international standard in order to achieve a high level of guest satisfaction.
  • Plans and reviews the organization of work within the department including assignments, time schedules and vacations.
  • Keeps abreast of new technological developments in the laundry industry, latest trends in textiles and chemicals for textile care industry to recommend ways of upgrading the hotel laundry services.
  • Establishes, modifies and ensures adherence to systems and procedures for key activities in the department that enhance customer (external & internal) satisfaction.
  • Prepares capital, and operational budgets of the department in consultation with EHK.
  • Evaluates quality of textile samples for linen, uniforms and upholstery and makes recommendations on their quality.
  • Ensures and assists Engineering in PMP to achieve the lowest downtime of equipment.
  • Monitors key performance indicators for the department and takes corrective action.
Other Duties
  • Takes full responsibility of hygiene, cleanliness and maintenance of machines and work premises to ensure safety and higher productivity.
  • Ensures effective utilization of all the resources under his/ her control to achieve high productivity and profitability.
  • Responsible for compliance to all statuary requirements of the laundry.
  • Controls & analysis on ongoing basis, departmental labor & material costs.
  • Assist purchasing and housekeeping in analysis & selection of new linen & uniform
  • Report any hazards and follows up to ensure action is taken to comply with hotel standards in relation personal presentation.
  • Keeps aware of trends, new methods, chemicals, textiles & equipments in the industry through trade magazines and by visiting other laundry & dry cleaning plants.
  • Perform related duties & special projects assigned.
Human Resources
  • Ensure that your department is fully compliant with Wyndham people processes and deadlines that govern all Wyndham properties. E.g. AES, Success Matters, Probation reviews etc.
  • Ensure that you dine in the Team Member restaurant at least three times a week and provide HR Leader on property feedback
  • Conduct interviews for relevant roles in conjunction with HR
  • Support WeCom with quarterly People, Community and Sustainability engagement events
  • To conduct or chair regular communication meetings with team(s) and actively participate in relevant business meetings to facilitate effective communication.
  • Conducted documented 121’s with all direct reports
  • Share all relevant information with Line Manager in 121’s
  • Outlook – email communication
  • Knowledge in documentation & Filing process
  • Knowledge and Skills in various wash care methods types of clothing, Linen and upholstery materials used in the hotel.
  • Basic written and spoken English communication
  • Knowledge in operation of uniform rails. 

Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Count on Me!  Service culture to be responsive, respectful and deliver a great experience.

  • Education High school or equivalent education required.
  • Bachelor’s Degree preferred. 
  • Two to three years of experience managing entry-level employees.
  • Minimum two years housekeeping/laundry management experience in hotel industry.



Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

Job Location: Ramada Encore Muscat, Sultan Qaboos Street, Plot 435/26, Block 38NW, Way No. 4011, Building No 847, Muscat 130, Muscat, N/A  N/A
Employment Status: Full-time

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.