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Night Manager - Wyndham Garden Muscat

Location: 

12785, Muscat, OM

Property Name:  Wyndham Garden Muscat
Req Id:  7662

Wyndham Hotels & Resorts is now seeking a Night Manager to join our team at the Wyndham Garden Muscat location in Oman.

Job Summary

The Night Manager is responsible for ensuring that all daily reports are generated, daily revenues are balanced, express checkouts are processed efficiently and guests needing assistance during the shift are professionally accommodated. The Night Manager will provide the management team with accurate and reliable information needed to make effective operational decisions. The Night Manager will represent management overnight.

KEY RESPONSIBILITIES
Main tasks
  • Act as a duty manager during night shift ensuring a smooth operation of the hotel while ensuring guest satisfaction.
  • Investigate and handle complaints, disturbances, emergencies, special guest requests etc.
  • Work in conjunction with hotel security officers to respond to disturbances in guest rooms, medical emergencies, undesirable guests and including overall safety and security throughout the hotel.
  • Patrol in cooperation with security staff hotel grounds, guest corridors, outside and back of house area and take immediate action if anything unusual occurs.
  • Perform all Front Desk duties if required and assist all Front Office sections during night shift as well as take reservations.
  • Ensure accuracy of all numbers reported including statistics.
  • Responsible for the completed nightly end of day reporting; ensuring accuracy in balancing of accounts.
  • Perform daily, weekly, monthly and annual data processing system functions as required.
Other Duties
  • Assist the Night Auditor if required and perform full night audit procedure during the Night Auditor’s absence; ensuring all reports are produced correctly.
  • Assist in the preparation of Night Audit month-end reports, including in-house movie reports, house account summary, phone summary, etc.
  • Monitor and prepare Night Audit reports in accordance with Wyndham’s requirements meeting various due dates and deadlines, i.e.
  • Prepare, copy, and distribute reports for management as required ensuring accuracy.
  • Ensure maximum room occupancy within agreed overbooking policy.
  • Up sell room during high /busy dates to maximize revenue.
  • Work very closely with the Housekeeping department, getting all updates about room’s status, inform about last minute VIPs and priority rooms etc.
  • Ensure all guest service areas including lobby are clean and safe.
  • Make sure all of the hotel surrounding areas are clean and safe and ensure the security of guests.
  • Keep a close communication with the Front Office Manager reporting about all issues and incidents happened during the night
Human Resources
  • Assists FOM in the administration of the probation review process in your department and ensure that follow-up for all issues is done in timely manner and results of both follow-up and the initial reviews are communicated to all relevant parties
  • Assists FOM in talent Reviews taken place as per the communicated timeline and are live in the business
  • Assists FOM Ensure 100% compliance with all mandatory training for departments;
  • Assists FOM to control the LTO, Absence and Payroll in the Front Office department in conjunction with the HR Leader on property to ensure that any areas of concern and monitored and rectified to meet the HR BSC Targets.
  • Assists FOM to manage the AES process in the Front Office department ensure that the follow up meetings are done and the associates have timely feedback.
  • Assists FOM to Conduct interviews for relevant roles in conjunction with HR
  • Review manning and re-recruitment of all positions in conjunction with HR
  • Ensure that you dine in the team member restaurant at least three times a week and provide HR Leader on property feedback
  • Support WeCom with quarterly People, Community and Sustainability engagement events
Communication
  • To conduct or chair regular communication meetings with team(s) and actively participate in relevant business meetings to facilitate effective communication.
  • Conducted documented 121’s with all direct reports
  • Share all relevant information with GM & HR in 121’s
  • Quarterly Hotel Meeting
SKILLS & COMPETENCIES
  • Excellent overall Guest Services and interpersonal skills
  • Excellent leadership, organizational and motivational skills
  • Excellent overall written/verbal communication and time management skills
  • Must be able to effectively coordinate and manage the staff level activities
  • High command of professionalism with pleasant grooming and personality
  • Flexible regarding working schedule including weekends and public holidays

Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Count on Me! service culture to be responsive, respectful and deliver a great experience.

EXPERIENCE, CERTIFICATION & EDUCATION
  • At least 4 years’ experience in 4 star hotel industry
  • At least 1 year experience in same or similar role
  • University degree
  • English required, any additional language is an advantage
  • Preferably holder of first aid certificate
  • Knowledgeable about local law, safety and security standards and procedures

 

COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

 

Job Location: Wyndham Garden Muscat, Plot 41, Al Khuwair, Muscat, N/A  N/A
Employment Status: Full-time

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.