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Security Manager - Ramada Encore Muscat

Location: 

12785, Muscat, OM

Property Name:  Ramada Encore Muscat
Req Id:  6128

Wyndham Hotels & Resorts is now seeking for a Security Manager to join our team at the Ramada Encore Muscat in Oman.

Job Summary

The Security Manager will contribute to the performance of the hotel by facilitating Safety and Security of all Guests, team members and contractors, and visitors while at the hotel. He/She will oversee all security related matters in the hotel. He/She will consistently offer professional, engaging and friendly service.

KEY RESPONSIBILITIES

  • To develop Safety and Security policies which complies with the Wyndham Hotels & Resorts Policies and Procedures
  • Be aware of the Security policies and procedures of the Hotel, and ensure that at all times in all areas of the Hotel that they are being strictly adhered to.
  • Briefs Supervisors on functions, VIP arrivals and other events, which will necessitate additional or special preparations.
  • Conducts frequent front and back of house checks ensuring the security procedures, standards of team members grooming and manning levels are in order and takes appropriate action where necessary.
  • Delegates to and supervise all team members within the department and assist them in preparing work schedules.
  • Directs and controls all team members to ensure that all day to day operational matters are handled on time.
  • Investigate cases happened in the hotel. Should criminal cases occur in the hotel, assist Police to do investigation work.

Other Duties

  • Maintain a WH&R system for incidents, complaints etc. and refer them, if required to the appropriate department for follow up action.
  • Responsible for the entire operations, staffing and equipment of the Security Department.
  • Through close supervision recommend improvements and changes to the operation of the Security Department especially creating service standard of the hotel.
  • To handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients, customers and guests of the Hotel.
  • Communicate effectively and efficiently with external agencies including police, fire authorities, and other related services
  • Trains team members according to established procedures and security training conducts training meetings to discuss problems and future plans, gives information and assignment
  • Manage 3rd Party security guards where applicable and work closely with government agencies

Leadership

  • Maintaining a business environment based on the Code of Conduct and Company Vision
  • Maintain and enhance the open door policy to all team members providing advice and guidance when needed in regards to their issues or concerns and/or grievances
  • Responsible for People leadership of direct reports and their teams (recruitment and selection, performance management (Appraisal/PDP), team member development and motivation, counselling / disciplinary issues.
  • Conduct regular coaching sessions/1:1s with direct reports

Human Resources

  • Ensure that the hotels are fully compliant with Wyndham people processes and deadlines that govern all Wyndham properties. E.g. AES, Success Matters, Probation reviews etc.
  • Talent Reviews taken place as per the communicated timeline and are live in the business
  • Ensure 100% compliance with all mandatory training for departments; as well as the Departmental Trainers are positively encouraged
  • Control the LTO, Absence and Payroll in your department / the operational departments in conjunction with the HR Leader on property.
  • Conduct interviews for relevant roles in conjunction with HR
  • Ensure that you dine in the Team member restaurant at least three times a week and provide HR Leader on property feedback
  • Support WeCom with quarterly People, Community and Sustainability engagement events

Communication

  • To conduct or chair regular communication meetings with team(s) and actively participate in relevant business meetings to facilitate effective communication.
  • Conducted documented 121’s with all direct reports
  • Share all relevant information with GM
  • Quarterly Hotel Meeting

Finance

  • Plan and track departmental budget  
  • Plan and track departmental holidays and lieu days as per the needs of the business
  • Ensure that the payroll is submitted to HR on the agreed date

SKILLS & COMPETENCIES

  • Interpersonal and communication skills
  • Having good knowledge of security environments and hazards
  • Attention to details
  • Handling pressure
  • Understanding the business
  • Surveillance Skills

EXPERIENCE, CERTIFICATION & EDUCATION

  • Degree/diploma in a relevant field
  • Completed a course in Basic Firefighting
  • Completed a course in First Aid
  • Fluent in English both verbally and written, ideally Arabic also
  • Computer literate
  • Experience in a similar role in Oman.
  • Pre-opening Experience is a plus.

 

COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

Job Location: Ramada Encore MuscatSultan Qaboos Street, Plot 435/26, Block 38NW, Way No. 4011, Building No 847, Muscat 130MuscatN/A  N/A
Employment Status: Full-time

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.