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Security Manager - Wyndham Garden Muscat

Location: 

12785, Muscat, OM

Property Name:  Wyndham Garden Muscat
Req Id:  7672

Wyndham Hotels & Resorts is now seeking a Security Manager to join our team at the Wyndham Garden Muscat location in Oman.

Job Summary

The role holder will contribute to the performance of the hotel by facilitating Safety and Security of all Guests, team members and contractors, and visitors while at the hotel. He/She will oversee all security related matters in the hotel. He/She will consistently offer professional, engaging and friendly service.

KEY RESPONSIBILITIES
Main Duties
  • To develop Safety and Security policies which complies with the Wyndham Hotels & Resorts Policies and Procedures
  • Be the champion of the Emergency Preparedness Guide
  • Be aware of the Security policies and procedures of the Hotel, and ensure that at all times in all areas of the Hotel that they are being strictly adhered to.
  • Briefs Supervisors on functions, VIP arrivals and other events, which will necessitate additional or special preparations.
  • Conducts frequent front and back of house checks ensuring the security procedures, standards of team members grooming and manning levels are in order and takes appropriate action where necessary.
  • Delegates to and supervise all team members within the department and assist them in preparing work schedules.
  • Directs and controls all team members to ensure that all day to day operational matters are handled on time.
Other Duties
  • Investigate cases happened in the hotel. Should criminal cases occur in the hotel, assist Police to do investigation work.
  • Maintain a WH&R system for incidents, complaints etc. and refer them, if required to the appropriate department for follow up action.
  • Responsible for the entire operations, staffing and equipment of the Security Department.
  • Through close supervision recommend improvements and changes to the operation of the Security Department especially creating service standard of the hotel.
  • To handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients, customers and guests of the Hotel.
  • Communicate effectively and efficiently with external agencies including police, fire authorities, and other related services
  • Trains team members according to established procedures and security training conducts training meetings to discuss problems and future plans, gives information and assignment
  • Manage 3rd Party security guards where applicable
  • Work closely with government agencies
Leadership
  • Maintaining a business environment based on the Code of Conduct and Company Vision
  • Maintain and enhance the open door policy to all team members providing advice and guidance when needed in regards to their issues or concerns and/or grievances
  • Responsible for People leadership of direct reports and their teams (recruitment and selection, performance management (Appraisal/PDP), team member development and motivation, counselling / disciplinary issues.
  • Conduct regular coaching sessions/1:1s with direct reports
Human Resources
  • Ensure that the hotels are fully compliant with Wyndham people processes and deadlines that govern all Wyndham properties. E.g. AES, Success Matters, Probation reviews etc.
  • Ensure that the administration of the probation review process in your department Talent Reviews taken place as per the communicated timeline and are live in the business
  • Ensure 100% compliance with all mandatory training for departments;
  • Control the LTO, Absence and Payroll in your department in conjunction with the HR Leader on property.
  • Manage the AES process in your department ensure that the follow up meetings are done and the team members have timely feedback.
  • Conduct interviews for relevant roles in conjunction with HR
  • Review manning and re-recruitment of all positions in conjunction with HR
  • Ensure that you dine in the Team member restaurant at least three times a week and provide HR Leader on property feedback
  • Support WeCom with quarterly People, Community and Sustainability engagement events.
Communication
  • To conduct or chair regular communication meetings with team(s) and actively participate in relevant business meetings to facilitate effective communication.
  • Conducted documented 121’s with all direct reports
  • Share all relevant information with GM
  • Quarterly Hotel Meeting
Finance
  • Plan and track departmental budget  
  • Plan and track departmental holidays and lieu days as per the needs of the business
  • Ensure that the payroll is submitted to HR on the agreed date
SKILLS & COMPETENCIES
  • Interpersonal and communication skills
  • Having good knowledge of security environments and hazards
  • Attention to details
  • Handling pressure
  • Understanding the business
  • Surveillance Skills 

Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Count on Me! Service culture to be responsive, respectful and deliver a great experience.

EXPERIENCE, CERTIFICATION & EDUCATION
  • Degree/diploma in a relevant field
  • Completed a course in Basic Firefighting
  • Completed a course in First Aid
  • Fluent in English both verbally and written, ideally Arabic also
  • Computer literate
  • Experience in a similar role in Oman
  • The position is open for Omani National

 

COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

 

Job Location: Wyndham Garden Muscat, Plot 41, Al Khuwair, Muscat, N/A  N/A
Employment Status: Full-time

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.