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Cluster Training Manager - Wyndham Garden Muscat & Ramada Encore Muscat

Location: 

12785, Muscat, OM

Property Name:  Wyndham Garden Muscat
Req Id:  7528

Wyndham Garden Muscat is now seeking a Cluster Training Manager to join our team at the Wyndham Garden Muscat  & Ramada Encore Muscat location in Oman.

Job Summary

The Cluster Training Manager is responsible for managing and leading the Learning and Development function at their property. They will conduct training needs analysis and implement action plans to address training needs; coordinate department trainers to deliver Wyndham Hotels & Resorts (WH&R) training; oversee and support skills and standards training; conduct Management Development Modules.

Main tasks
  • Prepare and submit required reports in a timely manner.
  • Stock management of training materials and supplies to ensure adequate items are available to conduct training.
  • Assist the HRM for budgeting and managing the cost for training and Learning and Development.
  • Preparation of participant materials for all training interventions.
  • Assign and administer courses on Lobster Ink.
  • Prepare and Issue pre and post training communication.
  • Provide tracking of attending on required courses.
  • Register workshop participants and generate related documents.
Compliance
  • Answer telephone and email messages. Respond accordingly.
  • Greet internal and external guests in a friendly and professional manner.
  • Regular meetings with Key Stakeholders to share updates and discuss any challenges and successes.
  • Making Team members aware of the training opportunities and provide necessary information.
  • Attend HRM meetings/webinars as required and network with peers within Wyndham.
  • Maintain communications with Regional Learning and Development Manager.
Evaluation/ROI
  • Evaluates department trainers’ performance and support to ensure a consistent level of quality in delivery.
  • Creates, collates and analyses pre and post training evaluations.
  • Supports HRM/ Director to ensure the hotel training plan is in-line with hotels strategic priorities.
Program Planning
  • Designs and conducts an annual training needs assessment to determine the hotel’s priorities.
  • Schedule regional workshops and other training to ensure all team members receive required training.
  • Supports HR Manager / Director to control training expenses and manage expenditures to meet the hotel’s needs while remaining within budget guidelines.
  • Is familiar with Guest Service reports, Team member Engagement Survey (AES) results and action plans, and mystery shopper or quality audit reports. Use these results to determine training needs.
  • Utilizes outside vendors and industry resources to meet the property’s training needs, within budget guidelines.
  • Coordinates and supports hotel trainings and scheduling training.
  • Designs and prepares training aids and materials.
Training Delivery
  • Managing and conducting orientation program for new Team members introducing the business and culture.
  • Conducts training, using the Wyndham Facilitator’s Guides or other materials as necessary.
  • Supports Training Manager / Director to implement training programs to address the hotel’s training needs.
  • Conducts Train the Trainer.
SKILLS & COMPETENCIES
  • Knowledge of planning and scheduling techniques.
  • Ability to gather data, compile information and prepare reports.
  • Records maintenance skills.
  • Database management skills.
  • Ability to make administrative/procedural decisions and judgements.
  • Ability to create, compose and edit written materials.
  • Organizing and coordinating skills.
  • Knowledge of general accounting principles.
  • Ability to prepare basic statistical analyses and summaries.

Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Count on Me! service culture to be responsive, respectful and deliver a great experience.

Experience and qualification
  • Diploma/Degree in hospitality management and relevant discipline
  • 2-3 years in a similar role
  • Fluency verbal and written in English
  • IT Literacy
  • Hotel working experience in both Learning and Development and Operations
  • Able to use Microsoft office programmes including Excel, Word and Powerpoint

 

COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

Job Location: Wyndham Garden Muscat, Plot 41, Al Khuwair, Muscat, N/A  N/A
Employment Status: Full-time

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.