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Catering & Conference Service Manager


Aspen, CO, US

Property Name:  Dolce Aspen Meadows
Req Id:  9570

Dolce is now seeking a Catering & Conference Service Manager to join our team at the Dolce Aspen Meadows location in AspenColorado.

Job Summary

The Catering and Conference Manager performs a leadership role in the planning and operational execution of all social catering events, meetings and conferences. 

Education & Experience
  • High School Diploma or GED
  • Formal degree in hospitality is preferred.
  • This position requires a minimum of 2 years within the hospitality industry, preferably with experience in a catering and conference services or food and beverage role. 
Physical Requirements
  • Work tasks are performed both indoors and outdoors.
  • Regular exposure to stress.
  • The workload required to perform this job requires the ability to adapt to change.
  • Must be able to exert well-placed ability to reach other departments of the hotel on a timely basis. 
  • Must be able to lift up to 15 lbs. occassionally.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity. Some portions of daily assignments involve ergonomic risk, such as repetitive tasks, hand exertion, vibration, cold tempetures, poor body mechanics, restrictive work stations or awkward postures.
  • Some portions of the assignments require travel to other hotels, trade shows and client events via car, plane, rail, subway or other mode. 
  • Talking and hearing occur continuosly in the process of communicating with guests, supervisors and subordinates. 
  • Vision occurs continuosly with the most common visual functions being those of near vision and depth perception. 
  • Must have finger dexterity to be able to operate standard office equipment. 
General Requirements
  • Preferred experience with Microsoft Office, Delphi, Passkey, Social Tables, Micros, and Opera hotel automation systems.
  • Due to the nature of the hospitality industry, employees will be required to work varying schedules to reflect the business needs of the hotel. 
  • Work may require evening, night, holiday, or weekend assignments.
  • Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. 
  • Maintain high standards of personal appearance and grooming, which include wearing nametags per Wyndham standards.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs
  • Perform other duties as requested by management.
  • Upon employment, all employees are required to fully comply with Wyndham rules and regulations for the safe and effective operation of the hotel's facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
Fundamental Requirements
  • Experience with sales, communication, execution and planning of events in a hotel or similar facility.
  • Successful at making presentations to key decision makers.
  • Must be able to effectively communicate and understand the primary language(s) used in the workplace.
  • Knowledge of general hotel and hospitality industry operations.
  • Ability to communicate customer needs and resolve complaints under pressure
  • Ability to set and accomplish goals, and meet deadlines.
  • Acts as event liaison between clients and hotel operations.
  • Manages assigned meetings and events with introductory call, follow up with clients, coordination of details, and completion of accurate Banquet Event Orders on a timely basis.
  • Communicate all changes on Banquet Event Orders to other departments.
  • Personally greets all meeting and catering event contacts upon arrival to finalize any arrangements and to orient the client to the facility and staff. Keeps in constant contact with clients during entire stay.
  • Assist catering and conference guests with set up of meeting rooms or event space, audio visual equipment and any other pertinent services. Available to clients/guests to answer questions and accommodate special requests, as appropriate.
  • Responsible for billing and financial management of entire event. Ensuring billing is reviewed and accurate prior to closing the group folio and sending to client.
  • Completes special projects as assigned by the Drector or Senior Manager.
  • Responds to assigned incoming leads through online channels for catering, social and meering events. 
  • Prepares and submits for approval any purchase orders and invoices to be paid. 
  • Conducts site tours of the property with client and outside vendors.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

Job Location: Dolce Aspen Meadows845 Meadows RoadAspenColorado  81611
Employment Status: Full-time

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.

Nearest Major Market: Colorado