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Executive Housekeeper - Dolce Sitges

Location: 

Barcelona, ES

Property Name:  Dolce Sitges
Req Id:  21615

JOB SUMMARY
 

The Executive Housekeeper performs key functions of the room’s management operations, administration and training for all team members working in this department. He/she focuses on all aspects of the management taking in consideration customer needs, and prevailing trends. The Executive Housekeeper interfaces with the General Manager to report on operational and associate challenges, including budgets, departmental expenses as well as updates and, service sequences, promotions.

 

 KEY RESPONSABILITIES

 

  • Identifies and ensures highest possible standard of cleanliness, maintenance, guest room supplies and amenities at a realistic cost.
  • Ensure 100% compliance with brand standards
  • Supervises outside contractors to ensure contractual compliance.
  • Implements and controls Housekeeping procedures that provide for the health and safety of team members and guests, such as lost and found service, key control, security and emergency procedures and environmental procedures.
  • Maintains appropriate standards for dress, hygiene, uniforms, appearance, posture and conduct of Housekeeping associates.
  • Ensures that all daily VIP rooms, special request rooms long stay guest for arrivals are inspected personally.
  • Carries out monthly linen inventory.
  • Is responsible for all flower arrangements placed in the public areas and rooms.
  • Interacts with guests on the status of housekeeping services in their facilities and report complaint to management if no immediate solution can be found, assuring follow with the guest.
  • Has a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both guests and colleagues.
  • Is motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance.
  • Is flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
  • Maintains high team focus by showing co-operation and support to colleagues in the pursuit of the hotel’s goals
  • Monitors housekeeping team members to ensure all guests and internal customers receive prompt and courteous service.
  • Schedules routine inspections of all housekeeping areas (rooms and public) by/with the Assistant Executive Housekeeper and Housekeeping Supervisors to ensure that the furnishing, facilities and equipment are clean and in good repair.
  • Inspects guest and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair.
  • Manages spring cleaning schedules, and follow up on all machinery linked to Housekeeping/Laundry.
  • Makes recommendations regarding the upkeep of furnishings, facilities, and equipment, ensuring they are clean and in good repair.
  • Ensures service standards are consistently reviewed and monitored, and in compliance with Wyndham brand standards and 3rd party inspection standards.

 

 MINIMUM REQUIREMENT

 

  • Tourism Diploma or similar related studies.
  • At least 3 years’ experience working in a similar position ideally in a five star hotel.
  • Fluent in Spanish and English.
  • Teamwork, interdepartmental collaboration.  Computer knowledge of MS Office applications. Desirable knowledge of Opera.
  • Experience in customer services. Needs to maintain excellent relations and communications with Departmental Teams.

 

COMPANY OVERVIEW:


Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 22 brands strong across 9,000 hotels in more than 95 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Registry Collection Hotels, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Alltra, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 9,000 team members worldwide.

 

Job Location: Sitges, Barcelona, Spain
Employment Status: Open

 

Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.

What we expect from you:

You will play an important part in our mission to make hotel travel possible for all by:

Being responsive, respectful and delivering great experiences to our guests, partners and communities.

Foster an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.

Bring your best every day and strive to exceed expectations in all you do.

What you can expect from us:

With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:

Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.

Competitive salary and benefits, flexible work arrangements and exclusive team member discounts.  

Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.

A Company culture of diversity, equity and inclusion. Our culture infuses different perspectives that reflect our diverse guests and communities around the world.

About Wyndham Hotels & Resorts:

Wyndham Hotels & Resorts is the champion of the everyday traveler. Every day, we work to make hotel travel possible for all. With more hotels than anyone else across the globe, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.