Job Summary

The Revenue Management Specialist position’s primary purpose is to serve participating hotels and assist the Revenue Manager/Director by monitoring for compliance to established Revenue Management Policies and Best Practices. 

The Revenue Management Specialist assists in maximizing room revenue and growing the RevPAR Index (market share) for each hotel in a portfolio. Key hotel Team Members with whom the Revenue Specialist will interact, include General Manager, Director of Sales, Revenue Manager, and/or Front Office Manager. Other key Revenue Management stakeholders may include Central Revenue Management Team Members, management company representatives, and other Commercial Services Team Members.

Responsibilities

The Revenue Management Specialist will be responsible for achieving three primary accomplishments:

1. a trusting relationship with the hotel teams and other key revenue management stakeholders

2. an appropriate Revenue Management strategy, including pricing, for all portfolio hotels

3. an alignment with the hotel teams and other key revenue management stakeholders on Revenue Management strategy and pricing.

This will be accomplished by and not limited to: Audits of existing systems, analyzing, managing, and maintaining rates & rate codes in, CRS, GDS, Lanyon,  Property PMS, and connected channels

Complexity

• Decision-making authority is at a medium level, although it does facilitate the process for supported hotels and it also increases in specific cases.
• Work consists of routine tasks, processes, or operations. The employee selects and applies several clearly prescribed, standard policies and procedures. Requires choosing between a few clear choices or discussing them with a supervisor to solve problems.
• Problems generally involve the selection of standard procedures, organizing work, and checking results.  Answers are usually found by selecting from specific choices defined in standard work policies or procedures.
• Work requires active involvement in projects that result in new ideas or methods. Improved methods generally affect the hotel’s bottom-line performance and immediate department. Alternative courses of action may require Supervisor approval.
• Serves as a project team member working to achieve defined goals.
• Require regular contact with property designated contacts; interaction within the department and periodic contacts with other departments, supplying or seeking information on specialized matters.
• Involves supervisory responsibilities.

Scope/Financial Responsibility

• The position has a revenue impact as it relates to ensuring that Brand Standards, Revenue Management Policies, and Best Practices are adhered to. All these are designed to increase market share, generate incremental revenues, customer loyalty, and increase brand awareness for properties while minimizing opportunity costs of not having adequate rates and inventory available for sale across various channels.

Abilities/Key Competencies/Skills

• Must be able to convey information and ideas clearly, both in oral and written communications.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to work well in stressful situations, including the ability to handle property(s) questions and concerns with satisfactory results.
• Must be able to show initiative in job performance, including anticipating, multitasking, preventing, identifying and solving problems as necessary with or without supervisors’ guidance.
• Ability to analyse, interpret and explain statistical data, develop strategies and generate a course of action.
• Strong mathematical comprehension. 
• Must have the ability to assimilate information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must have excellent interpersonal skills that build trust and in still confidence in order to motivate and influence others
• Must be able to work with and understand financial information, data, and basic arithmetic functions.

Experience/Certificates/Education

• BA/BS Bachelor’s Degree in Hospitality, Business Administration, Finance, or Economics or a minimum of two (2) years of Analytical experience within Revenue Management, Data Management or Reservations, either at hotel or corporate level.
• Hospitality experience in European Market.
• Has knowledge of office or operational procedures.  Performs basic typing/word-processing, bookkeeping, checking of charts or records and posting of information to a database/spreadsheet, following instructions. Familiarity with MS Office (Excel and word) is necessary.
• Experience with hotel property management systems, central reservation systems, On Line Channels and BI Tools.
• Proficient in Revenue Management systems, hotel property management systems, and industry-related reports
• Fluency in English and German is a must. Arabic, Hindi, or Turkish would also be beneficial.

Organizational Relationships

The Revenue Management Specialist reports to/and headcount representation in Revenue Management Services Manager with a dotted line to Director, Revenue Management and Strategy