Analyst, GSS Benefits

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support.  Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more.  At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!

The Role

This role will be part of Global Shared Services based in Buenos Aires, Argentina.

The Benefits Analyst supports the U.S.-based Human Resources function by delivering benefits administration activities within a Global Shared Services model. This role is responsible for executing day-to-day benefits processes, including benefits plan changes and enrollment, ongoing benefits administration, leave administration, third-party vendor coordination, management of employee benefits inquiries, tuition reimbursement, and 401K funding administration. The position is primarily transactional and operational in nature, with a strong focus on accuracy, timeliness, and compliance with U.S. HR practices.

What you'll do

• Conduct benefits plan change and enrollment activities for U.S.-based employee populations in accordance with established timelines and procedures.
• Perform ongoing benefits administration, including transactional processing, data maintenance, and validation of benefits records.
• Administer 401(k) plan operations, including consolidating reports for funding, reconciling data, responding to employee inquiries, and monitoring system accuracy through ongoing audits.
• Administer day-to-day tuition reimbursement program, including application review, documentation validation, and payment processing.
• Manage third-party vendor relationships for health and welfare plans, ensuring timely invoice processing, accurate monthly tracking and reconciliation, and maintenance of audit-ready records to support compliance.
• Manage benefits-related inquiries from employees, managers, and HR partners by providing accurate, consistent, and policy-aligned information.
• Manage miscellaneous benefits operational activities required to support daily benefits administration and service delivery.

You'll be successful if you have

• Ability to follow defined procedures and apply U.S. benefits guidelines consistently.
• Demonstrated ability to manage high-volume HR transactions with accuracy, confidentiality, and attention to detail.
• Experience supporting U.S.-based HR processes or working in a shared service center environment is strongly preferred.
• Fluency in English (written and verbal) required.

Required Qualifications/Experience

• Bachelor’s degree in Human Resources, Business Administration, Finance, or a related field preferred.
• 1-3 years of experience in HR Administration, Total Rewards, or Benefits or shared services operations.
• Experience working with HR systems strongly preferred.
• Strong attention to detail and ability to manage high-volume, transactional work accurately. 
• Effective written and verbal communication skills, including the ability to interact with U.S.-based stakeholders. 
• Ability to follow standardized processes while exercising sound judgment within defined guidelines. 
• Proficiency in Microsoft Office tools (Excel, Word, PowerPoint, Outlook); experience with HR systems (SuccessFactors) and ticketing tools preferred. 
• Demonstrated experience supporting U.S.-based HR processes.
• Experience supporting U.S.-based HR processes or working in a shared services environment is strongly preferred.
• Fluency in English (written and verbal) required.