Analyst, GSS Billing

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support.  Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more.  At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!

The Role

This role will be part of Global Shared Services based in Buenos Aires, Argentina.

The Billing Analyst will:

• Ensure accurate, timely, and compliant billing for hotel/franchise operations to enable proper revenue recognition and clean subledger to GL postings. 
• Maintain franchise billing and royalty rate structures, validating revenue data, processing manual and system generated billing, and managing billing inquiries.
• Ensure the integrity of billing information, supports revenue recognition and maintain proper documentation for audit readiness.
• Partner closely with AR, Collections, and Operations to prevent downstream defects. 

What you'll do

• Set up and maintain franchise billing and royalty rate information, review and validate franchise revenue reports, and process daily revenue loads and corrections.
• Identify cases requiring manual billing, calculate billing amounts using standard criteria, enter manual billings in Oracle AR, and follow required approval workflows.
• Generate system‑based monthly accruals, prepare manual billing or accrual adjustments for exceptions, and post receivable transactions to the general ledger.
• Receive, log, classify, and route billing inquiries; validate inquiry details and ensure proper follow‑through to resolution.
• Collect, record, and store inquiry documentation, ensuring compliance with audit, internal control, and retention requirements.
• Collaborate with AR, Collections, Cash Application, and IT teams to resolve billing‑related issues that impact the broader O2C process.
• Maintain and update property account status (transfers, terminations, amendments, openings) and set up billing‑relevant elements such as price lists, license agreements, and contract attributes to ensure accurate invoicing.
• Review manual billing accounts and process revenue uploads, ensuring accurate invoice generation for non‑standard billing scenarios.
• Prepare SOX‑required billing control reports, maintain audit‑ready documentation, and process internal/external invoice or statement requests.
• Support billing system updates, UAT testing, workflow enhancements, and other continuous‑improvement initiatives.

You'll be successful if you have

• Understanding of billing processes, revenue reporting, billing adjustments, and accrual concepts.
• Familiarity with ERP systems (Oracle AR preferred) and case management/workflow tools. 
• Knowledge of approval matrices, documentation/retention standards, audit trail requirements, and subledger to GL posting expectations. 
• Manage medium to high transaction volumes, follow SOPs; anticipate/prevent defects. 
• Ability to maintain audit‑ready documentation, including dispute files and communication histories.
• Strong analytical skills to validate revenue data, identify discrepancies, and support inquiry resolution.
• Fluency in English and Spanish, with the capacity to support cross regional operations.

Required Qualifications/Experience

• Student or completed Bachelor’s degree in Accounting, Finance, Business, or related field.
• 1–3+ years of experience in Billing/O2C. 
• Experience in a Shared Services Center or hospitality environment is a plus.
• Experience using ERP systems (Oracle AR preferred), ticketing systems, or CRM tools is a plus.
• Strong written and verbal communication skills, especially in structured customer interactions.