Analyst, GSS Collections

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support.  Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more.  At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!

The Role

This role will be part of Global Shared Services based in Buenos Aires, Argentina.

The GSS Collections Analyst will:

• Support the collections function by conducting timely outreach to franchisees, tracking payments, identifying and requesting the issuance of default notices, and ensuring accurate documentation of interactions and outcomes.
• Assist with escalations and basic dispute investigations, adhering to policy, internal controls, and audit requirements.
• Help resolve unapplied or disputed amounts through approved adjustments and support the setup of payment plans when appropriate.
• Perform routine outreach via calls, emails, and system reminders to address overdue balances, document all interactions in the appropriate CRM or case management tool. 
• Monitor accounts for early signs of payment risk and escalate issues when necessary.

What you'll do

• Conduct routine collection outreach to standard franchisees, document follow‑ups, track payment status, and escalate overdue items per guidelines.
• Support targeted outreach for high‑priority franchisees by coordinating follow‑ups and escalating unresolved accounts to senior analysts.
• Identify accounts showing risk indicators, assist with initiating restriction actions, and monitor/communicate escalation status.
• Request monetary default notices issuance to Compliance Team.
• Review basic customer disputes, gather and verify billing/contract data, and document findings in the case system.
• Engage customers to clarify dispute details, provide updates, and log all communications accurately and promptly.
• Execute approved dispute outcomes by calculating basic adjustments and posting corrections in the system within authority limits.
• Assist in evaluating mitigation options, help document payment plans when applicable, and refer unresolved cases for litigation review.

You'll be successful if you have

• Basic understanding of Accounts Receivable and Order to Cash processes as they relate to Collections. 
• Familiarity with billing, disputes, and customer account behavior within a hotel/franchise structure. 
• Working knowledge of ERP systems (Oracle AR preferred), case/ticketing tools, and aging reports. 
• Awareness of documentation standards, compliance requirements, and internal controls.
• Ability to investigate simple disputes, identify missing information, and escalate effectively. 
• Accurate recording of customer interactions, payment promises, and dispute notes. 
• Ability to manage multiple accounts, follow up on deadlines, and maintain clean documentation. 
• Work effectively with Billing, Cash App, Client Management, and senior Collections staff. 
• Willingness to learn complex financial processes and grow into more advanced AR functions.
• Fluency in English and Spanish, with the capacity to support cross‑regional operations.

Required Qualifications/Experience

• Student or completed Bachelor’s degree in Business, Accounting, Finance, or related field.
• 1–3+ years of experience in Collections, AR, customer service, or shared services (hospitality exposure is a plus).
• Experience with ERP systems (Oracle preferred), case tools, or CRM platforms is beneficial.
• Strong communication, documentation, and task‑management skills.
• Ability to work in KPI‑driven environments (collections coverage %, promise‑to‑pay follow‑through, dispute cycle time, etc.).
• Experience with continuous improvement initiatives or process enhancements is a plus.