Analyst, GSS Learning Projects Operations

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support.  Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more.  At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!

The Role

The Analyst, Learning Projects Operations is responsible for coordinating the operational readiness and day-to-day delivery of Wyndham University learning programs, including primary operational ownership of recurring webinars and virtual learning sessions within a Global Shared Services model. 

The role coordinates learning calendars, LMS administration, facilitator readiness, registrations, logistics, learner communication requirements, and cross-functional dependencies to ensure consistent and successful program delivery. 

The Analyst monitors operational activity, workload, and program performance metrics, identifies opportunities for continuous improvement, and provides Training Administration coverage during peak periods or as needed for business continuity.

What you’ll do:

• Coordinate operational readiness for assigned learning programs and initiatives, managing calendars, milestones, operational requirements, and cross-functional dependencies to ensure successful delivery, in coordination with Learning Project Management for project-based initiatives. 
• Own the end-to-end operational coordination of recurring webinars and virtual learning sessions, including scheduling, facilitator and instructor coordination, session readiness, logistics, and post-session follow-up. 
• Coordinate webinar promotion and learner communication requirements in partnership with Learner Engagement, ensuring alignment on audiences, timelines, materials, and approvals. 
• Manage day-to-day LMS administration for assigned learning programs, including course setup, registrations/enrollments, learner access, updates, completion tracking, and related troubleshooting. 
• Coordinate operational requirements across Training Administration, Learner Engagement, Learning Project Management, facilitators, vendors, and other stakeholders, identifying and escalating risks, logistical dependencies, or potential delivery issues as appropriate. 
• Track and report learning operational metrics, including program activity, webinar attendance and participation, learner feedback, workload trends, and other relevant metrics to support visibility and decision-making. 
• Identify recurring operational issues and improvement opportunities, recommending actions to enhance efficiency, consistency, and learner experience. 
• Maintain and improve operational documentation, guides, and checklists to support process consistency, cross-training, and business continuity. 
• Provide Training Administration coverage during peak periods or as needed to support service continuity. 

You’ll be successful if you have

• Strong organizational and coordination skills, with the ability to manage multiple recurring activities and deadlines simultaneously. 
• You are comfortable working with learning management systems and managing LMS-related activities accurately and independently. 
• Strong attention to detail and commitment to accurate and timely execution. 
• Ability to coordinate operational requirements across multiple learning programs and stakeholders. 
• Strong service orientation and focus on learner experience. 
• Ability to identify operational issues, trends, and opportunities for process improvement. 
• Strong written and verbal communication skills. 
• Ability to work effectively across Learning & Development teams and cross-functional partners. 
• Ability to adapt to changing priorities and provide support during periods of increased workload. 
• Strong analytical skills and comfort working with operational data, trackers, and reporting. 
• Ability to follow established processes while identifying opportunities to improve efficiency and consistency. 

Required Qualifications/Experience

• Bachelor’s degree preferred; equivalent experience in Learning & Development, learning operations, training administration, program coordination, or related fields. 
• 2–4 years of relevant experience in learning operations, training administration, program coordination, or related roles. 
• Experience coordinating virtual and/or in-person learning programs, events, or recurring activities. 
• Experience supporting learning platforms, LMS environments, learner registrations, or related learning operations. 
• Experience managing multiple concurrent operational activities and deadlines. 
• Experience working with operational data, reporting, trackers, or process documentation. 
• Experience supporting vendors, invoices, or learning program logistics preferred. 
• Experience supporting U.S.-based or global teams, or working in a Shared Services environment, strongly preferred. 
• Proficiency in Microsoft Office; experience with LMS, Zoom, Smartsheet, and other learning or tracking platforms preferred. 
• Fluency in English (written and verbal) required.