Analyst, GSS Training Admin

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support.  Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more.  At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!

The Role

This role will be part of Global Shared Services based in Buenos Aires, Argentina.

The Analyst, Training Administration is responsible for providing day-to-day administrative and operational support for training activities and programs for Wyndham University (WU) within a Global Shared Services model for both team member and franchisee audiences. This role focuses on tasks such as (but not limited to)  supporting learner enrollments and other related data, high level LMS administration, mailbox support for non-escalated inquiries, in person training program location/vendor and other logistical support, high level budget support (processing invoices and pcard reconciliations), webinar hosting, and third-party vendor administration related to training programs.

The Analyst supports the effective execution of learning programs by ensuring tasks such as (but not limited to) accurate enrollment, timely resolution of LMS issues or other training or program related questions, and coordination of in person and virtual learning program logistics. 

What you'll do

• Manage training and development administration activities, including enrolling attendees, troubleshooting high level enrollment and LMS issues, providing technical and administrative support, providing high level reporting or registration information for programs, and coordinating virtual and in person learning program logistics and live support.
• Execute webinar host role for administrative and technical support of WU offered webinars and those offered in partnership with third party vendors and other departments within WH&R.
• Support overall budget management of both franchisee and team member budgets to include specific line-items strategy and monthly spending management, processing invoices for all WU, and reconciliation of monthly pcard charges in accordance with company policies.
• Receive, manage organization, respond, and triage LMS inquiries from the WU mailbox and resolve non-escalated, routine inquiries in accordance with established guidelines.
• Support third-party administration - monitor and execute training related contract approvals, process and reconcile vendor invoices and training program expenses, manage overall tracking of all WU vendor relationships, and submit finalized invoices for Accounts Payable processing.
• Manage supplies and giveaways from an inventory, ordering, and shipping standpoint for all training programs (in person and virtual). 

You'll be successful if you have

• Strong attention to detail and ability to manage transactional administrative work quickly and accurately.
• Ability to follow standardized processes, procedures, and provide timely follow up.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks concurrently and prioritize work effectively.
• High level of professionalism and discretion when handling training records and data.
• Proficiency in the following technology/platforms/tools: LMS, ZOOM, invoice mgmt platform, Microsoft Office (Excel, Word, Outlook), Smartsheet.
• Strong service orientation and problem‑solving mindset.

Required Qualifications/Experience

• Bachelor’s degree preferred; equivalent experience in training administration, learning operations, or related fields.
• 1–3 years of experience in training administration, learning operations, or similar administrative support roles.
• Experience supporting LMS platforms and virtual learning environments. 
• Experience processing vendor invoices or supporting vendor administration activities. 
• Demonstrated experience supporting U.S.-based HR processes.
• Experience supporting U.S.-based HR processes or working in a Shared Services environment is strongly preferred. 
• Strong attention to detail and ability to manage transactional administrative work accurately. 
• Ability to follow standardized processes, procedures, and provide timely follow up.
• Fluency in English (written and verbal) required.