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Collections & Billing Analyst


Buenos Aires, N/A, AR

Property Name:  WHG Argentina (4243)
Req Id:  20633

Wyndham Hotels & Resorts is now seeking a Collections & Billing Analyst to join our team at WHG Argentina (4243) in Buenos AiresN/A.


This position will manage specific finance functions related to the analysis and reconciliation of payments for international accounts in order to maintain appropriate cash application and minimal unapplied cash.  The position will also reconcile withholding tax receipts and VAT (where applicable) and perform withholding and VAT (where applicable) adjustments and other miscellaneous write-offs.  The position also requires the daily identification and application of payments.  Where payment details are not available the position must work with the Financial Service Representative(s) to obtain the payment application details. The position requires interaction with franchisees in order to effectively reconcile withholding tax adjustments.  In addition the candidate will be assigned a set number of accounts that they will be responsible for making collection calls, and performing account reconciliations.  The position requires an understanding of withholding tax implications.

Responsibilities & tasks

The position has full autonomy to process and reconcile withholding tax for individual accounts.  Withholding tax write-offs processed by the analyst are prepared independent of direction, but require manager approval.  Cash applications are performed with supervision and review prior to processing.  For the collection calls the individual will work directly with franchisees, providing assistance in understanding financial obligations as described in the license agreement as it refers to invoices and procedures. They will work to resolve outstanding balance accounts which directly impacts WHR cash flow.  

To be effective in the role the analyst must maintain an efficient workflow and be able to work independently, but also coordinate with other team members.     

Scope/Financial Responsibility
The position is critical to timely processing of payments and write-offs, ensuring accounts reflect accurate amounts due, in turn impacting the collectability by the Financial Services Representative.  Failure to accurately and efficiently perform the job responsibilities will have a negative impact on cash collections, outstanding withholding tax & VAT (where applicable), unapplied cash, and levels of customer service as issues with accounts will rise.  Incorrectly processing tax adjustments has potential tax implications.  The individual’s ability to effectively perform collection calls resulting in payment will have a direct on WHR’s financial performance

Education & Experience

•    Languages: intermediate level in English is a must. Portuguese is a plus.
•    Intermediate Excel level, Knowledge in Pivot Tables and VLOOKUP is a plus
•    College degree in related fields
•    Hotel experience is a plus
•    Oracle of SAP experience is a plus

Abilities/Key Competencies/Skills
State the specific level of skills and knowledge that is needed to perform the minimum duties of the position (i.e. demonstrated ability to work under pressure, or possesses good written and oral communication skills)

•    Intermediate Microsoft Excel level
•    Motivated, detail oriented person who is able to work independently in a fast paced environment
•    Must be persistent with excellent follow up skills 
•    Good problem-solving and decision making skills
•    Must be results driven and oriented 
•    Excellent verbal and written communication skills
•    Comfortable on the phone 
•    Good organizational and planning skills
•    Must work well with others and be able to contribute to a team
•    Proficient with computers is required
•    Understand impact of market conditions and hotel industry challenges

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 22 brands strong across 9,000 hotels in more than 95 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Registry Collection Hotels, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Alltra, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 9,000 team members worldwide.

Job Location: WHG Argentina (4243), Esmeralda 950-P20 (Torre Bellini), Buenos Aires, N/A  C1007ABL
Employment Status: Full-time

Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.