Coordinator, GSS Cash Applications

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support.  Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more.  At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!

The Role

This role will be part of Global Shared Services based in Buenos Aires, Argentina.

The GSS Cash Application Coordinator will:

• Execute daily Cash Application activities and coordinate with other functions, ensuring timely and accurate posting of hotel and franchisee receipts and contributing to a clean and reliable Accounts Receivable ledger.
• Focus on operational processing, exception resolution, and adherence to accounting controls that support strong liquidity, accurate reporting, and a smooth month end close.
• Work closely with Accounts Receivable, Collections, Client Management, Treasury/Banking, and U.S. stakeholders to resolve unapplied cash, investigate discrepancies, and support effective cash flow management.

What you'll do

• Execute daily cash application activities, ensuring accurate and timely posting of customer payments in line with SLAs, KPIs, and operational standards.
• Execute cash application processing, including validation of remittance details, invoice matching, exception handling, reconciliations, and documentation control.
• Investigate and resolve unapplied and suspense cash items, coordinating with Collections and other stakeholders to correct misapplications and reduce aging balances.
• Manage and govern the write‑off process by reviewing write‑off candidates, validating supporting documentation, and posting approved write‑offs in Oracle AR in accordance with approval policies.
• Perform daily and periodic reconciliations related to bank activity, cash postings, and AR balances, identifying and correcting discrepancies as needed.
• Ensure compliance with accounting policies, segregation of duties, SOX requirements, internal controls, and documentation and retention standards across all Cash Application activities.
• Support month‑end close by executing final cash postings, preparing reconciliations, and providing transactional support and required backup documentation.
• Maintain complete, accurate, and audit‑ready records, and support internal and external audit requests related to Cash Application processes.
• Produce, analyze, and review operational reporting on cash volumes, unapplied balances, exception trends, and process performance, while contributing to continuous improvement initiatives across the Cash Application function.

You'll be successful if you have

• Strong hands on expertise in Cash Application, unapplied/suspense resolution, cash posting, write offs, and end to end O2C processes in a shared services or captive environment.
• Solid working knowledge of Oracle AR (or similar ERP systems), lockbox and banking file structures, remittance processing, and reconciliation workflows.
• Understanding of internal controls, audit trail requirements, documentation and retention standards, and subledger to GL integration.
• Working knowledge of AR aging structures and how Cash Application impacts Collections, Billing, and revenue processes in a hotel or franchise business.
• Competence in data analysis, KPI tracking, and operational reporting using tools such as Excel and Power BI.
  Strong analytical and problem solving skills, with a structured and detail driven approach to exception handling and remittance investigation.
• Ability to work cross functionally with Billing, Collections, Treasury, and retained governance teams to resolve complex payment issues.
• High level of accuracy, attention to detail, and discipline in policy and control compliance.
• Ability to prioritize and manage workload effectively in a fast paced, high volume, multi entity environment.
• Fluency in English and Spanish, with the ability to support cross regional operations.

Required Qualifications/Experience

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• 4+ years of experience in Accounts Receivable / O2C operations, with a strong focus on Cash Application.
• Experience working in Shared Services Centers or similar high volume operational environments is a plus.