Jr Analyst, GSS Cash Application

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support.  Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more.  At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!

The Role

The Cash Application Jr Analyst will

• • Provide transactional and administrative support across Accounts Receivable activities, including cash application, collections, billing, account reconciliations, and documentation.
  • The role will perform assigned activities in accordance with established procedures, service levels, requirements, and internal controls.
  • The analyst will assist with routine account follow-up, payment and invoice processing, discrepancy research, and month-end support, escalating complex matters to the Coordinator.
  • The position will collaborate with internal teams and business stakeholders to help maintain accurate customer accounts, timely billing and cash posting, and complete supporting records.

What you’ll do

• Support daily Accounts Receivable activities by processing assigned transactions accurately and on time in accordance with established procedures, SLAs, KPIs, and operational guidelines.
• Assist with cash application activities, including review of remittance information, payment posting, invoice matching, identification of unapplied or unidentified cash, and escalation of exceptions.
• Support collection activities by reviewing customer accounts, preparing account information, documenting follow-up actions, and assisting with routine customer or internal inquiries under the guidance of the Coordinator.
• Execute Direct Billing activities according to established policies and timelines, supporting accurate invoice creation, distribution, posting, reconciliation, and documentation in alignment with accounting requirements.
• Perform routine customer account and Accounts Receivable reconciliations, research basic discrepancies, and escalate unresolved or complex items for review.
• Assist with the investigation and resolution of billing, payment, deduction, and account allocation issues by gathering supporting information and coordinating follow-up with relevant stakeholders.
• Provide transactional support during month-end close, including completion of assigned postings, account reviews, reconciliations, and preparation of supporting documentation.
• Maintain accurate, complete, and organized records in accordance with accounting policies, internal controls, SOX requirements, and documentation and retention standards.
• Collaborate with Collections, Billing, Cash Application, Customer Service, Treasury, and other stakeholders to support timely resolution of routine Accounts Receivable matters.
• Assist with operational reporting and continuous improvement activities by maintaining tracking files, validating data, identifying recurring issues, and supporting process updates or testing as requested.

You’ll be successful if you have

• Basic understanding of Accounts Receivable or Order-to-Cash processes, including cash application, collections, billing, or customer account maintenance, gained through education, internships, or relevant work experience.
• Ability to follow established procedures and accurately process routine financial transactions and supporting documentation.
• Familiarity with ERP or financial systems such as Oracle, SAP, or similar applications, with the ability to learn new systems and processes quickly.
• Understanding of basic invoice, payment posting, collections follow-up, and account reconciliation concepts.
• Proficiency in Microsoft Excel, including the ability to organize, review, and reconcile transactional data.
• Strong attention to detail and commitment to maintaining accurate and complete records.
• Analytical and problem-solving skills to research routine discrepancies, document findings, and escalate complex issues appropriately.
• Good organizational and time-management skills, with the ability to manage multiple assigned tasks and meet deadlines in a fast-paced environment.
• Effective written and verbal communication skills, with the ability to collaborate professionally with internal stakeholders and customers when required.
• Basic understanding of internal controls, compliance requirements, and the importance of following documented policies and approval processes.
• Fluency in English and Spanish, with the ability to work effectively in a multicultural and cross-regional environment.

Required Qualifications/Experience

• Student or graduate with a Bachelor’s degree in Business, Accounting, Finance, or a related field.
• 0-2+ years of experience in Accounts Receivable, Order-to-Cash, customer service, accounting operations, or a shared services environment. Relevant internships or entry-level experience may be considered.
• Basic familiarity with ERP or financial systems, such as Oracle or SAP, is preferred.
• Foundational knowledge of cash application, collections, billing, or account reconciliation is preferred but not required.
• Strong organizational, documentation, follow-up, and communication skills, with the ability to work in a KPI-driven environment.