Manager, GSS Billing & Commissions

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support.  Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more.  At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!

The Role

This role will be part of Global Shared Services based in Buenos Aires, Argentina.

The Billing Manager will:

• Lead, coordinate and oversee all customer billing, contract setup, manual billing, and pricing governance activities. 
• Ensure accurate and timely franchise fee invoicing, proper rate and contract configuration, and strong alignment between billing data and revenue recognition rules. 
• Supervise the team responsible for contract administration, rate maintenance, and billing inquiry resolution, ensuring compliance with internal controls, documentation standards, and SOX requirements. 
• Monitor data quality, perform issue resolution governance, and collaborate closely with AR, Cash Application, Collections, and IT teams to ensure end to end O2C accuracy.
• Ensure the accurate and timely processing of all Billing transactions, in accordance with the performance and quality standards defined in the Service Level Agreements (SLAs).

What you'll do

• Lead and oversee the creation, approval, and maintenance of customer contracts in Oracle, ensuring accuracy of terms, pricing, rate structures, and legal attributes for correct billing and revenue recognition.
• Supervise the review and validation of franchise revenue reports and the daily processing of billing loads, corrections, and royalty rate maintenance.
• Oversee manual billing processes by identifying eligible cases, validating requirements, calculating billing amounts, securing approvals, and ensuring accurate posting in Oracle AR.
• Direct the preparation and posting of system‑generated and manual accruals, billing adjustments, and general ledger transactions to support accurate monthly financial results.
• Lead the intake, logging, assessment, and routing of billing inquiries to ensure timely investigation, categorization, and resolution aligned with SLAs and internal controls.
• Ensure strong documentation practices, including maintaining audit‑ready records, approvals, customer setup files, and billing correction evidence in alignment with compliance and retention standards.
• Monitor billing controls, identify data issues, oversee change requests, and conduct periodic data integrity reviews across customer and billing datasets.
• Partner with O2C teams (AR, Cash Application, Collections), IT, Revenue Accounting, and Business Operations to resolve cross‑functional issues and improve billing accuracy.
• Drive continuous improvement, standardization, and system optimization initiatives across billing processes, templates, data validations, and workflows.

You'll be successful if you have

• Strong understanding of end-to-end O2C processes, including billing, contract setup, pricing governance, accruals, and AR posting.
• Expertise with Oracle AR or similar ERP platforms (contract setup, pricing, billing batches, adjustments, queries).
• Knowledge of internal controls, documentation standards, SOX requirements, and approval workflows.
• Strong analytical ability to validate billing outputs, identify inconsistencies, resolve data issues, and support revenue accuracy.
• Understanding of the hospitality industry’s operational dynamics (multi‑property structure, vendor ecosystem, high transaction volume).
• Leadership capability to train, supervise, and coach analysts in billing, contract setup, and pricing governance.
• Ability to partner effectively with AR, Collections, Cash App, and IT to resolve systemic issues.
• Experience improving billing processes, reducing defects, and strengthening data governance.
• Fluency in English and Spanish, with the capacity to support cross‑regional operations.

Required Qualifications/Experience

• Bachelor’s degree in Accounting, Finance, Business, or related field.
• 8-10+ years of experience in Billing, O2C, or Contract/Rate Management.
• Experience in Shared Services Center, or multi entity environments. 
• Hands on experience working with ERP systems, preferably Oracle AR. 
• Experience working in Shared Services Centers, within complex environments and large volumes of operation.
• Experience in negotiating and managing Service Level Agreements (SLAs). 
• Experience in transitioning AR activities to Shared Services Center environments (creation of desktop procedures, work shadowing, etc.)
• Preferred certifications: CPA/Contador Público, CMA. 
• Hospitality, retail, or multi-location industry experience is strongly preferred