Specialist, GSS Contracts & Legal Operations

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support.  Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more.  At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!

The Role

This role will be part of Global Shared Services based in Buenos Aires, Argentina.

The Contracts & Legal Operations Specialist is a motivated, collaborative team player who supports initiatives and analytics that assist the NAMER collection litigation, settlements, and contracts compliance teams in overseeing and planning their business activity. This role will play a key leadership role in delivering data-driven insights to senior leadership, leveraging analytics and quantitative analysis to drive decisions and strategic action.  The ideal candidate excels in a fast-paced environment and can assume ownership of and lead assignments autonomously with demonstrated cross-functional leadership abilities. This brings together contract expertise with analytical responsibilities, helping to improve efficiency, manage legal workflows, maintain records, and support strategic initiatives across the organization.

What you'll do

Own NAMER collection litigation support, analytics, and settlement management reporting functions:

• Develop and maintain KPIs, dashboards, and reporting metrics to monitor payments, forecast accuracy, litigation trends, and potential risks, to deliver actionable insights to leadership.
• Conduct analytics to support effective management across the full franchise lifecycle, from termination through settlement and from settlement activity through handoff to legal partners.
• Partner with legal & settlements teams to evaluate and track settlement probability against litigation cost, ensuring all stakeholders are positioned to make informed decisions around matter resolution.
• Coordinate and monitor collection litigation-related payments to ensure timely processing, accuracy, and proper recordkeeping. Track legal settlements and collection activity.

Assist with legal matter administration and governance:

• Prepare litigation support packages for legal handoff, including account balances, prior negotiations, supporting documentation, and franchisee communication history.
•  Support recurring governance meetings by coordinating logistics, preparing materials, and developing reporting to drive productive conversations.
•  Ensure our systems are ready and accurate to track case notes and matter documentation within the legal department’s system of record throughout the lifecycle of litigation matters.

Contract interpretation and contracts compliance support:

•  Review, analyze, and assist in interpreting contractual obligations, rights, remedies, and performance requirements to support business and legal decision-making.
•  Partner with cross-functional stakeholders to identify potential contractual non-compliance, defaults, breaches, and operational risks.
•  Conduct due diligence and gather supporting documentation related to contractual disputes, franchise compliance matters, and enforcement actions.
•  Draft, review, and issue compliance correspondence, which may include notices of default, termination notices, and settlement-related communications.

Maintain the partnerships of our WH&R Business Intelligence teams in support of our Salesforce, TyMetrix and other reporting tools. 

You'll be successful if you have

• Must be fluent in English (speaking, reading, and writing); candidate will be expected to communicate effectively with stakeholders in English
• Ability to manage multiple priorities, work well under pressure
• Ability to work independently
• Willingness to learn
• Results-oriented
• Ability to own a process from start to finish
• Excellent time management and organizational skills
• Sound working knowledge of data sources
• Ability to collaborate with peers effectively

Required Qualifications/Experience

• Bachelor’s Degree in a relevant field of work (Business, Economics, or Finance preferred), or closely related field.
• 5-7 years of experience as a legal operations specialist, contract administrator, or similar legal support role.
• Strong knowledge of contract management and legal documentation practices.
• Excellent organizational, project management, and analytical skills.
• Ability to manage confidential information with discretion and professionalism.
• Strong written and verbal communication skills.
• Advanced Excel skills required; experience with Salesforce Lightning, or an equivalent CRM platform, and/or TyMetrix, or other Enterprise Legal Management (ELM) system, preferred.
• Proficiency in data analysis, data visualization and usage of business intelligence tools.
• Hands-on experience with delivering insights and stories from data.