Designer, UX-UI
Chicago, IL, US
Wyndham Hotels & Resorts is now seeking a Designer, UX-UI to join our team.
Why Wyndham?
By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!
The Role
The UX Designer is responsible for producing and delivering world-class product design work at Wyndham Hotels & Resorts. They will craft experiences designed to increase bookings, expand Wyndham Rewards loyalty, guest engagement, and elevate Wyndham Hotels & Resorts’ family of brands.
The ideal candidate will have a passion for digital design and thrive in a collaborative environment while maintaining an eye for detail. Success comes from being an analytical and creative thinker who can grasp user needs, solve problems, and articulate solutions.
The UX Designer helps optimize the digital creative production process, ensuring timelines and deliverables are achieved with excellence, efficiency, and speed. They will collaborate closely with the entire digital team, including Product Management, Analytics, Loyalty, Digital Production, Development, Project Management, I.T., Global Sales, and external agencies.
The UX Designer is passionate about design systems, template management and building best practices for a growing design team.
What you'll do
- Design & deliver work across all digital channels including Product, Digital Optimization, and Loyalty.
- Build relationships across digital teams, marketing, and internal stakeholders.
- Work closely with other Creative Services designers to maintain asset creative and organization.
- Proactive communications with production and development teams.
- Collaborate directly with stakeholders, designers, copywriters, and producers.
- Celebrate completed assignments as a team.
- Share knowledge and maintain best practices.
- Keep documentation up-to-date and easy to follow/replicate.
- Creates and maintains process for usability testing.
- Maintains a close relationship with our usability testing partner.
- Helps with product enhancement and implementation UAT when needed.
You'll be successful if you have
Experience, Certificates, Education
- App & responsive web design experience required.
- Expertise with Adobe Creative Suite.
- Expertise in product design tools, i.e. Figma or similar.
- Some traditional advertising experience such as print, photography and video.
- Familiarity with UserTesting platform a plus.
- Experience with Content Management Systems such as Adobe Experience Manager a plus.
- Must supply examples of work/portfolio to be considered.
Behavioral Competencies
- Keen visual, design and photography eye
- Highly engaged with digital products and passionate for learning about new technologies.
- Must be results-driven, proactive, and focused on aligning action to ensure delivery.
- Possesses the ability to view experiences from a customer perspective and make recommendations/callouts for optimization.
- Strong prioritization/adaptation skills; ability to shift focus as business needs dictate.
- Relationship/people skills; ability to establish, strengthen and nurture productive relationships with internal and external stakeholders.
- Solid presentation and communication skills (verbal and written).
- Extremely detail-oriented.
Functional Competencies
- Builds and supports Digital Creative Libraries, Templates and Style Guides.
- Ensures presentation and brand quality standards are achieved and exceeded.
- Performs Quality Assurance as needed and corrects issues as required for design projects.
- Expertise in mobile-first, customer-centric design.
- Experience with JIRA, SmartSheet and related product management tools.
- Experience with responsive web design.
- Experience with iOS and Android platforms.
- Understanding of CMS systems and web publishing standards/best practices; Adobe Experience Manager a plus.
- Familiarity with information architecture and user-centric design principles.
- Familiarity with Accessibility visual standards.
- Familiarity with globalization, localization best practices.
Required Qualifications/Experience
- Bachelor’s Degree
- 2-3 years of professional digital design experience for a world-class creative agency and/or hospitality, entertainment, or retail brand
COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.
Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer.
Employment Status: Full-time
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