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Manager, Sales


Ciudad de Mexico, MX

Property Name:  WHG Mexico
Req Id:  16215

Wyndham Hotels & Resorts is now seeking a Manager, Sales to join our team at WHG Mexico in Ciudad de MexicoN/A.

Job Summary

The Manager, Leisure Sales will be responsible for driving topline results among its assigned portfolio of Hotels by developing and implementing clear, measurable and proactive go-to-market sales initiatives. The Manager supports the adoption of WHR derived programs, Global Sales strategies, Global account connectivity and lead the adoption, use, and continued support of assigned hotel revenue generating platforms and resources. In addition, the Manager, Leisure Sales will develop a strategic road map individualized to each assigned hotel.  The Sales Manager will establish bi-weekly touchpoints that in combination will provide direction on how they are planning to leverage WHR’s vast set of resources.

This position is responsible for identifying, creating and maintaining customer relationships to increase business and revenue at all Wyndham Hotels & Resorts properties most importantly and as a majority of the business for the Latin America & Caribbean hotels (unless otherwise assigned)  in  Mexico. The Sales Manager is responsible for prospecting, managing, maintaining and closing on an assigned territory with targeted accounts. The position will primarily be focused upon developing revenue from Leisure customers in market in conjunction with the other Sales team members in the territory. The Sales Manager is responsible for identifying and managing the relationship with select Global accounts and maximizing all opportunities through those accounts within the Country of Mexico and other countries as determined by the Company. The Sales Manager is required to develop face-to-face business relationships with customers and represents WHR at industry, global, national and regional functions, trade shows and missions. The Sales Manager will represent Wyndham Hotels & Resorts within the hotel industry and be able to demonstrate an in-depth knowledge of WHR brands. The Sales Manager will work closely with the Wyndham Latin America & Caribbean team and will deliver customer business to new and existing hotels within the region and for working closely with the franchise community of operating hotels within the region.


Achieve and/or exceed annual revenue goals in line with the department’s annual strategic plan. This will be accomplished by:

External Customer Facing:

  • Account Management: Must include re-qualifying owned and potential accounts. Strategically managing current account base through tactical approach to drive revenues. Utilize account management system to document and profile all account activity and information.
  • Create and maintain strong customer relationships with assigned accounts or new accounts and utilizing account management system to manage the process, account development and information. 
  • Customer Relationships requires face-to-face contact to develop and nurture relationships.  This includes but is not limited to personal visits, entertainment, industry events, trade shows and client site inspections.
  • This position will be assigned an annual revenue goal that is developed at the account level for each managed account.  

Hotel Partnerships:

  • Work hand in hand with the Sales team to develop and implement communication, marketing, and action plans for accounts that align with the accounts internal customer communication methods.
  • Effective communication with internal customers including Directors of Operations, Sales, RM, and property sales team to maximize and leverage all revenue opportunities. Assist hotels where needed in educational opportunities of specific accounts and market.
  • Be able to educate hotels on how to submit Wish List and Business Cases to advance business opportunities from Global Sales.
  • Assist hotels to utilize Lanyon and help to translate the process for the hotels to ensure that the hotels are properly listed and have current content, rates loaded.
  • Work with the hotels to ensure that they have uploaded content and photos for use by the GSO for Lanyon, Cvent and within all GSO customer facing documents.
  • Develop presentation decks and brand overviews for customers to help educate customers and properties about the WHR brands and the region.

Sales Administration:

  • Be responsible for administration of associated work including but not limited to expense reporting, booking of travel and office administration:  100% compliance required on departmental SOP’s.
  • Utilize Sales Force as the system of record for all customer transaction and discussions.
  • Participate as needed in weekly, monthly meetings with LATAMC regional team, marketing team, and sales team.



Abilities/Key Competencies/Skills

  • Sales and persuasion skills are indispensable requirements for this position in order to develop market.
  • Work consists of moderately complex procedures where basic analytic ability is required. 
  • Great presentation skills.
  • Work requires using original and creative thinking to maximize revenue results.  The results generally impact several internal departments and client base.
  • Identifying and overcoming challenges through collaboration with colleagues, supervisors and other stakeholders.  This requires judgment such as setting priorities, evaluating results, or coordinating with others.
  • Must possess well-developed interpersonal and communication skills, including ability to communicate in English and Spanish.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must be able to work well in stressful, high-pressure situations, including ability to handle client objections and disputes to achieve satisfactory results.  On the job action, demands observance to strict deadlines.
  • Ability to stay objective and fair when dealing with sensitive internal and external customer situations, maintain constructive working relationships and must maintain composure and objectivity under pressure.
  • Demonstrated self-starter, exhibiting initiative, confidence, professionalism and good judgment, including anticipating what needs to be done before it becomes a necessity.
  • Must be effective in handling problems in the workplace, including anticipating, escalating, preventing, identifying and solving problems as necessary.
  • Must be effective at listening, understanding, and clarifying the concerns and issues raised by customers and colleagues.
  • Demonstrate ability to multi-task, prioritize and meet simultaneous deadlines with continual attention to detail.
  • Excellent computer skills; Microsoft Office; Excel, Salesforce.com etc.
  • Team player with strong work ethic.

Travel Requirements

  • As requested for trade shows, sales missions, internal meetings and customer appointments 50% to 60% of the time.

Basic Qualifications

  • Bachelor's degree required.
  • Valid driver's license/passport.
  • Languages: fluent in Spanish and English.
  • Previous experience in hotel sales, field sales, resort destinations is required. (3 years minimum).
  • Business relationships in the Leisure Travel Community.
  • Proficiency in use of Technology and Business Applications for the Hotel Industry. Working knowledge of the following systems:
    • Lanyon.
    • Global Distribution Systems.
    • Salesforce.com.
    • On Line Booking Tools.

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Job Location: WHG Mexico, 118 Manuel Avila Camacho Boulevard, Ciudad de Mexico, N/A  11000
Employment Status: Full-time

Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.