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Executive Assistant Manager - Wyndham Garden Dammam (Saudi Nationals)

Location: 

Dammam, SA

Property Name:  Wyndham Garden Dammam
Req Id:  17270

Wyndham Garden Dammam is now seeking an Executive Assistant Manager to join our team in Dammam, Saudi Arabia.

Job Summary

The Executive Assistant Manager - reporting directly to the General Manager - will provide leadership for all the day to day operation of the hotel including the Kitchen, Banqueting, Restaurants, Executive Lounge, Room Service, Stewarding, F&B Cost Control, Front Office, Concierge, Housekeeping, Loyalty, Security and (Spa and Gym where applicable) in respect to standards, revenues and cost control with the aim of achieving optimum financial returns for the company/owners, whilst ensuring highest levels of associate and guest satisfaction.

KEY RESPONSIBILITIES

Main Duties

  • Provide the strategic direction for all the operational departments of the Hotel.
  • Train and develop the team and provide support when required
  • Ensure all direct reports have an PDP to achieve their goals
  • Ensure that effective communication flow is maintained at all times
  • Actively participate in the community involvement projects and initiatives together with the hotel’s management team
  • Attend Departmental Meetings to address any issues or concerns for staff each department on a quarterly basis
  • Ensure that the operational departments work effectively as one team to provide a seamless service across the operation.  Institute a clear communication strategy within the hotel and supporting teams to ensure effective sharing and updating of information throughout the property, including a structured and active meetings and briefings process. Seeking opportunities to encourage teamwork in order to share resources and best practice between departments
  • To ensure that standards of service are maintained across the entire operation, through the use of the LRA, Standards and Procedures and a commitment to both on and off job training  
  • To work closely with all operational HOD’s to ensure the Hotel is in full compliance with licensing regulations, Health and Safety policies, Food Hygiene regulations and other local policy and procedures. Ensuring health, safety, hygiene and other relevant legislative obligations are fulfilled; ensuring the safety and wellbeing of the hotel, guests and associates

Other Duties

  • To work with the operational HOD, General Manager, DOSM and PR/Advertising Agencies to develop new business opportunities, and to continually work on improving existing operations to ensure they exceed both our guests and owners expectations
  • Regularly review and evaluate the degree of customer acceptance of the individual restaurants and banquet service. Define new operating and marketing policies whenever declining or constant sales imply dissatisfaction by the customers, a material change in the make-up of the customer market, or a change in the competitive environment.
  • Work closely with the Sales team to assist in closing Group/Event business through participation in Site Inspections, manipulating pricing and offering to fit budgets presented by the Sales/Catering teams.
  • Take an active role in the supervision of the preparation of the Marketing Plan, Operation Plan and related Action Plans, including F&B pricing strategies.
  • Maintaining a business environment based on the Code of Conduct and Company Vision
  • Conducting frequent and thorough inspections of the hotel operations to ensure service excellence is consistently maintained
  • Verifying that the best products are used in the hotel operation on a regular basis.
  • Taking responsibility for the timely delivery of capital projects within the building to ensure company assets are effectively maintained
  • Deputising generally in the absence of the  General Manager when required
  • Together with the HOD’s, take a leading role in positively representing the company with guests, reinforcing a customer focused approach to hotel operations at all times – and harnessing WynReview data is a tool to measure success

Leadership

  • Maintaining a business environment based on the Code of Conduct and Company Vision
  • Maintain and enhance the open door policy to all associates providing advice and guidance when needed in regards to their issues or concerns and/or grievances
  • Responsible for People leadership of direct reports (recruitment and selection, performance management (Appraisal/PDP), associate development and motivation, counselling / disciplinary issues.
  • Conduct regular coaching sessions/1:1s with direct reports

Communication

  • To conduct or chair regular communication meetings with HOD’s and actively participate in relevant business meetings to facilitate effective communication.
  • Conducted weekly documented 121’s with all direct reports
  • Share all relevant information with GM in weekly 121’s
  • Monthly HOD Meeting
  • Weekly Exec Com Meeting
  • Quarterly all Hotel Meeting
  • Monthly Business Review Meeting
  • Quarterly Hotel Meeting

SKILLS & COMPETENCIES

  • Leadership
  • Communication
  • Integrity
  • Respect
  • Diplomacy

EXPERIENCE, CERTIFICATION & EDUCATION

  • Experience ideally in Saudi Arabia
  • Experience in a  similar role ideally in a 4* Branded hotel environment
  • Fluency in English, Arabic is a plus
  • Good computer skills
  • Excellent communication skills and ability to work with people at all levels in a multi-cultural environment is a must
  • Only Saudi Nationals will be considered for the position.

COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Job Location: Wyndham Garden Dammam, Building 6929, 18th Street, Dammam, Eastern Province  32242
Employment Status: Full-time

Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.