Waiter/ Waitress

Job Summary

This position is responsible for serving food and beverages to the customers in a timely, courteous, efficient and accurate manner. Must follow the standards set by the hotel. Explains menu item and terms and provides suggestions to customers when asked.   

Education & Experience

MINIMUM EDUCATION:

• High School Diploma or GED is preferred.

MINIMUM EXPERIENCE:

• 1 to 2 years of experience is preferred.

Physical Requirements

• Must be able to routinely lift or carry up to 10-25 pounds and occasionally lift or carry up to 50 pounds.
• Prolonged periods of standing, carrying, and walking.
• Climbs stairs 20% of the time.
• Requires good vision to include: close vision, distance vision, and peripheral vision.
• Requires good hearing.
• Must have clean/healthy work habits
• Requires a well-groomed, professional appearance.
• Must be flexible in hours/days.

General Requirements

• If serving alcoholic beverages must meet the state’s minimum age requirement.
• Must have excellent verbal and written communications skills; able to clearly present information through the spoken or written word; and be a good listener.
• Ability to interact courteously and tactfully with staff and customers.
• Service orientation, organization, and time management skills.
• Hands on experience with cash register and ordering information system.
•  Obtain any locally required certifications.

Fundamental Requirements

• Escort customers to their tables.
• Present menus to patrons and answer questions about menu items, making recommendations upon request.
• Explain how various menu items are prepared, describing ingredients and cooking methods.
• Inform customers of daily specials.
• Take order from patrons for food and beverages.
• Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
• Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required. Handle all foods items in accordance with local health codes.
• Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
• Prepare checks that itemize and total meal costs and sales taxes.
• Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.
• Stock service areas with supplies such as coffee, food, tableware, and linens.
• Fill salt, pepper, sugar, cream, condiment, and napkin containers.
• Assist in Room Service (if necessary) and with orders to go, as needed.
• Perform other job related activities as required or requested by the Food & Beverage Manager.