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Cluster Reservations Agent

Location: 

Dubai, AE

Property Name:  Wyndham Dubai Deira
Req Id:  16721

Wyndham Dubai Deira is now seeking a Cluster Reservations Agent to join our team in Dubai, United Arab Emirates

 

SUMMARY

The Cluster Reservation Agent will contribute to the performance of the hotel by handling all reservation requests and assisting in maximizing room revenue and occupancy.  He / she will be responsible for the entire reservation process by providing prompt, efficient and responsive service to guests, so as to achieve a high level of guest satisfaction.

 

KEY RESPONSIBILITIES

 

  • Processes and confirms guest room reservations made by clients
  • Knowledgeable about all promotions in the hotel rooms and facilities
  • Follows procedures to process all room reservations, rates, confirmations and hotel facilities
  • Maintains established filling system for all correspondence and collates reports as required
  • Speaks with team members and guests using clear and professional language
  • Answers telephones using appropriate etiquette
  • Ensures that reservation requests are answered accurately on a timely basis.
  • Welcomes and acknowledges all guests according to the WH&R standards and policies
  • Anticipates and addresses guests’ service needs
  • Processes amendments to reservations such as extensions, early departures, etc. based on availability and strategies
  • Explains guarantee, special rate and cancellation policies to callers
  • Identifies guest reservation needs and determine appropriate room type after verifying availability of room type and rate
  • Ensures that revenue is maximized by up-selling guest rooms and recommending hotel facilities.
  • Responds to all communications from guests, travel agents and referral networks concerning reservations arriving by mail, telephone, fax any other program
  • Communicates reservation information to the front desk
  • Processes cancellations and modifications and promptly relays the information to the front desk
  • Processes advance deposits on reservations
  • Tracks future room availabilities on the basis of reservations
  • Prepares expected arrival list for front office to use
  • Makes sure that files are kept up to date
  • Is aware of all front office procedures as per the hotel policies.
  • Maintains a clean and neat appearance at all times
  • Knowledgeable to use the hotel software for reservations (e.g. opera system)
  • Works in harmony with other team members in the hotel

 

SKILLS & COMPETENCIES

  • Customer oriented
  • Problem solving skills
  • Organizational skills
     

EXPERIENCE, CERTIFICATION & EDUCATION

  • Ideally a minimum of 1 to 2 years working as a reservation agent in a branded hotel
  • Proficiency computer literacy
  • Good communication skills both verbal and writing in English and Arabic
  • Knowledge of Opera system
  • Ideally Certificate or Diploma in a hospitality field or business administration.

 

 

 

COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

 

Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.