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Cluster Sales Manager - Wyndham Dubai Deira, Super 8 and Days Hotel Deira

Location: 

Dubai, AE

Property Name:  Wyndham Dubai Deira
Req Id:  10089

Wyndham Dubai Deira, Super 8 and Days Hotel is now seeking a Cluster Sales Manager to join our team in Dubai, United Arab Emirates.

Job Summary

The Cluster Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues. The Cluster Sales Manager is responsible for an increase in transient room revenue by increasing production of existing accounts. He/she is also responsible for month-end reporting and tracking of account production.

KEY RESPONSIBILITIES
Main Tasks
  • Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations.
  • Meet or exceed set goals.
  • Operate the Sales Department within established sales expense budget.
  • Initiate and follow up on leads.
  • Maintain and participate in an active sales solicitation program.
  • Monitor production of all top accounts and evaluate trends within your market.
  • Regularly contact existing accounts based on the tracing frequencies of the account coverage requirements.
  • Meet or exceed sales solicitation call goals as assigned by the Cluster Assistant Director of Sales
  • Assist in implementing special promotions relating to direct sales segments.
  • Assist in the preparation of required reports in a timely manner.
  • Be familiar with all Wyndham sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR).
Other Duties
  • Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.
  • Use your property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space and building accounts.
  • Meet and greet onsite contacts.
  • Develop networking opportunities through active participation in community and professional associations, activities and events.
  • Review meeting planner evaluations with the Cluster Assistant Director of Sales to ensure that issues receive follow-up.
  • Conduct research on client room nights/revenue performance, prepare account performance reports quarterly and annually, conduct semi-annual account review meetings with account representatives.
  • Prospect for new transient business.  Track all transient leads (lost and turndown).  Participate in transient, group and catering lead referral.
  • Develop and implement specific account marketing plans for appropriate accounts.  Monitor production compliance.
  • Maintain regular communication with all special corporate/preferred corporate accounts and send quarterly production reports to all clients. Communication to be property defined may include newsletters, client receptions/recognition functions, etc.
  • Respond to customer inquiries and request for pricing
  • Participate in trade shows, community & professional organizations to maintain high visibility.
LEADERSHIP
  • Maintaining  a business environment based on Code of Conduct and Company Vision
  • Maintain and enhance the open door policy to all team members providing advice and guidance when needed in regards to their issues or concerns and/or grievances
HUMAN RESOURCES
  • Ensure 100% compliance with all mandatory training for department as well as the Departmental Trainers are positively encouraged
  • Ensures that you dine in the Team member restaurant at least three times a week and provide HR Leader on property feedback
  • Supports WeCom with quarterly People, Community and Sustainability engagement events.
COMMUNICATION
  • To conduct or chair regular communication meetings with team(s) and actively participate in relevant business meetings to facilitate effective communication.
  • Conduct documented 121’s with all direct reports
  • Share all relevant information with Cluster Director of Sales & Marketing reports
  • Quarterly Hotel Meeting 
SKILLS & COMPETENCIES
  • Good Problem solving, administrative and interpersonal skills are a must
  • Strive to improve service performance
  • Superior time management and relationship building
  • Strong organization and follow up skills 

Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Count on Me! service culture to be responsive, respectful and deliver a great experience.

EXPERIENCE, CERTIFICATION & EDUCATION
  • Degree in Hospitality Management or Tourism
  • At least Two years’ experience as Cluster Sales Manager in a 4/5 star hotel
  • Pre-opening experience is a plus
  • GCC market knowledge

 

COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Job Location: Wyndham Dubai Deira, Plot 3 Deira Waterfront, Dubai, Dubai  N/A
Employment Status: Full-time

Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.