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Cluster Training Manager


Dubai, AE

Property Name:  Wyndham Dubai Deira
Req Id:  14890

Wyndham Dubai Deira, Super 8 and Days Hotel is now seeking a Cluster Training Manager to join our team in Dubai, United Arab Emirates.



The role holder will contribute to the performance of the hotel by managing and leading the Learning and Development function at their property. They will conduct training needs analysis and implement action plans to address training needs; coordinate department trainers to deliver Wyndham Hotels & Resorts (WH&R) training; oversee and support skills and standards training; conduct Management Development Modules.




  • Prepare and submit required reports in a timely manner.
  • Stock management of training materials and supplies to ensure adequate items are available to conduct training.
  • Develop the annual budget.
  • Preparation of participant materials for all training interventions.
  • Assign and administer courses on Flow.
  • Prepare and Issue pre and post training communication.
  • Provide tracking of attending on required courses.
  • Communication
  • Regular meeting with Key Stakeholders to share updates and discuss any challenges and successes.
  • Minimum monthly department trainers meeting
  • Team member - Engagement Activities and Wellness Programs
  • Attend Training Manager meetings/webinars as required and network with peers within Wyndham.
  • Maintain communications with Regional Learning and Development Manager.
  • Back of the house branding



  • Ensure all Team Members complete the WH&R mandatory training requirements.
  • Monitor the service standards by position and ensure compliance for all new Team Members.
  • Become certified in all Wyndham standard training programs.
  • Assign training and monitor team members progress in Flow. Ensure proper documentation/record is in place.
  • Drive and actively participate the WeCom.



  • Evaluate department trainers’ performance and support to ensure a consistent level of quality in delivery.
  • Create, collate and analyze pre and post training evaluations.
  • Analyze output from performance reviews.
  • Ensure the hotel training plan is in-line with hotels strategic priorities.


Personal Development

  • Maintain professional team member memberships, attend industry conferences, and network within the industry to develop training management skills.
  • Participate in some form of on job development, eg. Stretch assignment, cross exposure, task force, project.
  • Participate in formal training interventions at least once a year.


Program Planning

  • Design and conduct an annual training needs assessment to determine the hotel’s priorities.
  • Schedule regional workshops and other training to ensure all Team Members receive required training.
  • Control training expenses and manage expenditures to meet the hotel’s needs while remaining within budget guidelines.
  • Be familiar with Guest Service reports, Team Member Engagement Survey (AES) results and action plans, and mystery shopper or quality audit reports. Use these results to determine training needs.
  • Utilize outside vendors and industry resources to meet the property’s training needs, within budget guidelines.
  • Coordinate and support hotel trainings and scheduling training.

Training Delivery

  • Conduct training, using the Wyndham Facilitator’s Guides or other materials as necessary.
  • Implement training programs to address the hotel’s training needs.
  • Conduct Train the Trainer.



  • Compassionate, Engaged, Dependable, Courteous, Engaged, Inclusive, Hospitable, Prepared and Personalised.
  • Business Acumen – understands the core business in relation to the role and function
  • Count on Me – relates to people appropriately and effectively
  • Team Development – supports and encourages a climate where people want to succeed
  • Building Organisational Talent – is a people builder
  • Building Trust – is widely trusted and seen as a direct, truthful individual




  • Good presentation skills
  • Fluency verbal and written English is essential
  • IT literacy and the use of online tools is essential
  • Proficient in the use of Microsoft office programmes including Excel, Word and Powerpoint


  • Hotel working experience in both Learning and Development and Operations
  • Understanding of the training cycle and learning environment
  • Professional qualification in an adult learning or training discipline or working towards i.e. ITOL or CTP.



Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.


Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.