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Front Desk Agent

Location: 

Dubai, AE

Property Name:  Wyndham Dubai Deira
Req Id:  11227

Wyndham Dubai Deira is now seeking a Front Desk Agent to join our team in Dubai, United Arab Emirates

SUMMARY

This position is concerned with assisting the guest efficiently, courteously and professionally in all Front Office duties.  To maintain a high standard of quality guest service at all times. Co-ordinate and ensure good communication is maintained throughout the hotel.   

           

KEY RESPONSIBILITIES

  • To report to work within the requested time, prior to the commencement of duty, well-groomed and dressed to the uniform standard.
  • To demonstrate pride in the workplace with a high level commitment.
  • To treat all guests and colleagues in a polite and courteous manner at all times.  To give your full cooperation to all guests, and assist in a prompt, caring and helpful manner.
  • To anticipate guest’s needs wherever possible and react to these to enhance guest satisfaction.
  • To promote a helpful and professional image to the internal and external customer.
  • To ascertain a high degree of guest satisfaction (to receive zero complaints about your department).
  • To use guest names whenever appropriate.
  • To have a good knowledge of all the different types of rooms, hotel facilities, and hours of operation, restaurants, shops and function rooms.  To be well informed about special functions and events held in the hotel on a daily basis.
  • To be aware of the hotel management, their office location, role and availability.
  • To comply with the hotels legal requirements for fire, bomb threats and Health & Safety.
  • To attend all training sessions as required.
  • To keep your work areas clean and tidy at all times.
  • To be fully aware of the national history of Dubai, places of interest, shopping areas, etc.
  • To maintain professional confidentiality and never disclose any secrets pertaining to the Company.
  • To carry out any reasonable duties as requested by a senior manager.
  • To ensure that the Hotel & Wyndham Hotel Group standards are followed as trained.
  • To welcome guests to the hotel using the Hotel & Wyndham Hotel Group standard.
  • To resolve and log guests complaints or promptly pass them to the right managerial level if unable to do so.
  • To check in and register guests accurately in accordance with established policy and procedures.
  • To copy and accurately file guest passport upon arrival ensuring legal compliance.
  • To be aware of the Hotel occupancy and average room rate today, month to-date and performance against budget requirements.
  • To be aware of the concierge desk, business center, guest relations and Loyalty Club policies and procedures to back up if requested.
  • To be a salesperson and anticipate guest needs when offering a room.
  • To follow country and company legal requirements and procedures.
  • To maintain cash float, according to the department standard.
  • To file correspondence, forms, etc on the spot to guarantee a tidy and organized desk.
  • Good communication and information of previous and future shifts to be maintained through the Front Office Logbook.
  • To actively participate on increasing of hotel revenue through upselling, walk-in and selling additional services
  • To enforce and follow the hotel credit policy.
  • To update OPERA immediately with any changes.
  • To liaise with Reservations ensuring Reception is fully updated on today’s arrivals.
  • To carry out all tasks on the daily check list efficiently and thoroughly.
  • To handle all tasks given by Front Office Supervisor, Duty Manager or Front Office Manager
  • To liaise with all departments required to assist in the efficient, pleasant and comfortable arrival, stay, departure of our guests.

 

Human Resources
 

  • Ensure 100% compliance with all mandatory training for your department;
  • Support WeCom with quarterly People, Community and Sustainability engagement events

 

Communication
 

  • Share all relevant information with your line manager in 121’s
     

SKILLS & COMPETENCIES

  • Customer Focus
  • Teamwork
  • Adaptability
  • Strong communication skills
  • Attention to detail

 

EXPERIENCE, CERTIFICATION & EDUCATION

  • At least 2 years in a similar position in a similar Hotel
  • Fluent English language skills written and spoken, Arabic desired and Good team player with positive customers service mind-set.
  • Good knowledge of OPERA System
  • Being able to work in shifts
  • Being able to stand during shift (9 hours)Computer literate
  • Any other reasonable duties as directed by your line manager

 

 

 

COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

 

Job Location: Wyndham Dubai Deira
Employment Status: Full Time

 

Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.