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Night Manager - Wyndham Dubai Deira

Location: 

Dubai, AE

Property Name:  Wyndham Dubai Deira
Req Id:  10070

Wyndham Dubai Deira is now seeking a Night Manager to join our team in Dubai, United Arab Emirates.

Job Summary

The Night Manager is responsible for ensuring that all daily reports are generated, daily revenues are balanced, express checkouts are processed efficiently and guests needing assistance during the shift are professionally accommodated. The Night Manager will provide the management team with accurate and reliable information needed to make effective operational decisions. The Night Manager will represent management overnight.

KEY RESPONSIBILITIES
Main tasks
  • Act as a duty manager during night shift ensuring a smooth operation of the hotel while ensuring guest satisfaction.
  • Investigate and handle complaints, disturbances, emergencies, special guest requests etc.
  • Work in conjunction with hotel security officers to respond to disturbances in guest rooms, medical emergencies, undesirable guests and including overall safety and security throughout the hotel.
  • Patrol in cooperation with security staff hotel grounds, guest corridors, outside and back of house area and take immediate action if anything unusual occurs.
  • Perform all Front Desk duties if required and assist all Front Office sections during night shift as well as take reservations.
  • Ensure accuracy of all numbers reported including statistics.
  • Responsible for the completed nightly end of day reporting; ensuring accuracy in balancing of accounts.
  • Perform daily, weekly, monthly and annual data processing system functions as required.
  • Assist the Night Auditor if required and perform full night audit procedure during the Night Auditor’s absence; ensuring all reports are produced correctly.
Other Duties
  • Assist in the preparation of Night Audit month-end reports, including in-house movie reports, house account summary, phone summary, etc.
  • Monitor and prepare Night Audit reports in accordance with Wyndham’s requirements meeting various due dates and deadlines, i.e.
  • Prepare, copy, and distribute reports for management as required ensuring accuracy.
  • Ensure maximum room occupancy within agreed overbooking policy.
  • Up sell room during high /busy dates to maximize revenue.
  • Work very closely with the Housekeeping department, getting all updates about room’s status, inform about last minute VIPs and priority rooms etc.
  • Ensure all guest service areas including lobby are clean and safe.
  • Make sure all of the hotel surrounding areas are clean and safe and ensure the security of guests.
  • Keep a close communication with the Front Office Manager reporting about all issues and incidents happened during the night.
Leadership
  • Maintaining a business environment based on the Code of Conduct and Company Vision
  • Maintain and enhance the open door policy to all team members providing advice and guidance when needed in regards to their issues or concerns and/or grievances.
  • Conduct regular coaching sessions/1:1s with direct reports
Human Resources
  • Assists FOM to control the LTO, Absence and Payroll in the Front Office department in conjunction with the HR Leader on property to ensure that any areas of concern.
  • Assists FOM to Conduct interviews for relevant roles in conjunction with HR
  • Ensure that you dine in the team member restaurant at least three times a week and provide HR Leader on property feedback
  • Support WeCom with quarterly People, Community and Sustainability engagement events.
SKILLS & COMPETENCIES
  • Excellent overall Guest Services and interpersonal skills
  • Excellent leadership, organizational and motivational skills
  • Excellent overall written/verbal communication and time management skills
  • Must be able to effectively coordinate and manage the staff level activities
  • High command of professionalism with pleasant grooming and personality
  • Flexible regarding working schedule including weekends and public holidays 

Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Count on Me! service culture to be responsive, respectful and deliver a great experience.

EXPERIENCE, CERTIFICATION & EDUCATION
  • At least 4 years’ experience in 4 star hotel industry
  • At least 1 year experience in same or similar role
  • University degree
  • English required, any additional language is an advantage
  • Preferably holder of first aid certificate
  • Knowledgeable about local law, safety and security standards and procedures

 

COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Job Location: Wyndham Dubai Deira, Plot 3 Deira Waterfront, Dubai, Dubai  N/A
Employment Status: Full-time

Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.