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General Manager - Ramada Encore by Wyndham Newcastle-Gateshead


Gateshead, GB

Property Name:  Ramada Encore Newcastle
Req Id:  20550

Ramada Encore by Wyndham Newcastle-Gateshead is now seeking a General Manager to join our team in United Kingdom.

Job Summary

The General Manager (GM), in conjunction with the management team will strategically lead all areas within the hotel.

The GM is responsible for the performance of the hotel by optimizing profitability, guest satisfaction and overall hotel quality performance, team member engagement, market share and ultimately return on investment (WHR and Owners).  

The objectives of this role will therefore be to deliver superior guest service, achieve revenue optimization, and effective cost-control, implementation of quality operational standards within the framework of the Ramada Encore by Wyndham brand.

The GM will lead and develop a hotel team of hospitality professionals to deliver exceptional guest service and quality as well as the operational and financial objectives within the operating budget and business plan. 



The GM will work with the hotel Management Team to ensure the successful delivery of the individual departmental plans as they fit within the overall hotels business strategy. 

The GM will inspire, coach, guide and motivate their team and act as the leader for the property with respect to relationship management and development. Leading by example, to ensure the team always look to ‘Do the Right Thing’.

The GM will be the point person between the property, the Owning Company, and the Wyndham Hotels & Resorts (WHR) Regional Office and is ultimately accountable for the achievement of all hotel KPI’s.

Strategy and Planning

Working closely with the WHR Regional Office, the GM will define and execute a detailed strategic budget plan for the hotel. This will also include setting performance targets, complying with all WHR policies, processes and procedures as well as defining the objectives for the hotel.

The GM will focus to develop the awareness of the hotel within the city, region and country, to help ‘Growing our Iconic Brands’, supported by the WHR PR, communications, Marketing & Sales team.

Furthermore, he/she will build daily an excellent relationship with owners, protecting the assets and be the Ambassador of the WHR Management team whilst building a strong PR presence and relationship with Media, Trade shows etc.

Business Performance

The GM will be accountable for the overall success and performance of the hotel including:

  • the delivery of Revenue, Sales and GOP targets,
  • the continuous improvement of the RevPAR
  • the delivery of exceptional guest service and quality. 
  • Ensuring HR standards and being met to achieve HR KPI targets (HR Balance Score card) 

The measurement of the overall performance is based on KPI’s and precise goals from the Hotel Management Incentive Plan and all WH&R functional audits.

Including the profitability by keeping a firm control over the bottom line, anticipating and or resolving potential problems, obstacles which may hinder revenue optimization, cost control or quality.


As the guardian and protector of the Ramada Encore by Wyndham brand, the GM will launch and follow up all the brand standards. 

He/she will be the guarantor to implement all Wyndham tools (Medallia, QA, Wyndham Rewards, Matrix). 

With the Heads of Department, he/she will roll out the team member training and Operating Standards, SOP’s/LSOP’s in order to provide service excellence and high performance, fitting with the high standards expected ‘Leverage the strength of the World’s Largest Hotel Company’, to deliver results with the Wyndham Rewards loyalty program.

Human Resources

The GM will ensure in conjunction with the hotel management team and Regional HR Business Partner, identify, select, recruit, develop, engage, manage, retain and inspire team members in accordance with the WHR People Policies & Procedures.

The GM will role model WHR Values and will live the Count On Me service culture as a fundamental part of the operational strategy.


Alongside the professional competencies outlined below, the successful candidate will demonstrate the fundamentals of Wyndham Hotels & Resorts’ Count on Me! Service Culture to Be Responsive, Be Respectful and Deliver a Great Experience. This will form the cornerstone of their approach as they carry out all tasks with the Count on Me! Building Blocks in mind: Compassionate, Engaged, Dependable, Courteous, Engaged, Inclusive, Hospitable, Prepared and Personalised.

Key Competencies

  • Business Acumen 
  • Building Trust
  • Communication 
  • Driving Results
  • Leadership effectiveness
  • Innovation
  • Diversity & Inclusion 

Background & Skills

  • A recognized business or hospitality management qualification or a graduate degree
  • Previous experience as a hotel General Manager or Director of Operations / Operations Manager in a branded hotel
  • Good understanding of onsite Revenue Management
  • Experience of managing people / effective leadership
  • Diplomacy and genuine care for people   
  • Situational leadership
  • High level of numeracy and literacy
  • A strong sense of commerciality
  • Excellent guest service skills

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 22 brands strong across 9,000 hotels in more than 95 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Registry Collection Hotels, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Alltra, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 9,000 team members worldwide.

Job Location: Ramada Encore Newcastle, Hawks Rd., Gateshead, Newcastle  NE8 3AD
Employment Status: Full-time

Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.