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Gerente de Operaciones



Property Name:  Ramada Plaza by Wyndham Boca del Rio
Req Id:  21898

Ramada Plaza by Wyndham Boca del Rio is now seeking a Gerente de Operaciones to join our team at Ramada Plaza by Wyndham Boca del Rio in Ramada Plaza by Wyndham Boca del RioN/A.


Planificar y coordinar el funcionamiento más operativo del hotel, haciendo énfasis en las tres áreas que están bajo su responsabilidad, de acuerdo a las políticas de la compañía, con el objetivo de alcanzar la excelencia en el nivel de servicio y la rentabilidad buscada

Principales funciones y responsabilidades

  • Liderar y coordinar los sectores operativos del hotel mencionados para lograr un desempeño eficiente, con el objetivo de brindar el mejor servicio al cliente y alcanzar la rentabilidad requerida del negocio
  • Liderar e inspirar a los líderes y al resto del personal del hotel a través de acciones específicas de gestión, capacitación, y reconocimiento del personal

  • Recabar y analizar información, confeccionar informes de Estado de Resultado y Previsión de ocupación con el objetivo de tomar decisiones vinculadas a incrementar la ocupación y rentabilidad del hotel

  • Supervisar y controlar la facturación del hotel para asegurar el cumplimiento del presupuesto anual

  • Controlar los reviews de los huéspedes a fin de mejorar la reputación online y los servicios del hotel

  • Mantener reuniones periódicas y acompañar al equipo comercial en iniciativas tendientes a promover el negocio de la propiedad    

Educación & Experiencia



Preferentemente Terciarios completos / Licenciatura en Turismo y Hotelería / Administración de empresas


Experiencia mínima de 3 años en puestos similares
Habilidades de liderazgo
Background en el área de ama de llaves y recepción
Conocimiento básico de áreas de Mantenimiento y AyB
Perfil operativo con enfoque estratégico comercial
Manejo del paquete Office
Nivel avanzado de idioma inglés
Manejo de PMS (Opera/Desbravador)

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 22 brands strong across 9,000 hotels in more than 95 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Registry Collection Hotels, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Alltra, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 9,000 team members worldwide.

Job Location: Ramada Plaza by Wyndham Boca del Rio, Av. Las Americas 241, Ramada Plaza by Wyndham Boca del Rio, N/A  94299
Employment Status: Full-time

Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.

What we expect from you:

You will play an important part in our mission to make hotel travel possible for all by:

Being responsive, respectful and delivering great experiences to our guests, partners and communities.

Foster an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.

Bring your best every day and strive to exceed expectations in all you do.

What you can expect from us:

With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:

Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.

Competitive salary and benefits, flexible work arrangements and exclusive team member discounts.  

Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.

A Company culture of diversity, equity and inclusion. Our culture infuses different perspectives that reflect our diverse guests and communities around the world.

About Wyndham Hotels & Resorts:

Wyndham Hotels & Resorts is the champion of the everyday traveler. Every day, we work to make hotel travel possible for all. With more hotels than anyone else across the globe, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.