Regional Trainer Eurasia

Job Summary

Training Officer Eurasia provides learning and talent development support for franchised (and where applicable) managed hotels.

This individual will facilitate training programmes to the hotel community across a wide variety of topics. 

They will support the Learning & Development team across their territory in planning the annual Training Calendar, identifying learning and operational needs, coordinating course delivery and the continuous utilisation of the Wyndham Hotels & Resorts (WHR) Learning Management System (LMS).

They will have the task of ensuring that WHR hotels and their teams have the necessary tools, and the know-how to use them, required to work within our brand standards and systems with the goal of maximising revenue, brand engagement, quality assurance and guest satisfaction.

Responsibilities

Coordination and delivery of Training Programmes

To coordinate and deliver WHR Training courses and programmes throughout the region, virtual and face to face. Where feasible, training courses should be delivered in the location’s target language and will be part of a cycle of long-term development and continuous learning for the WHR value proposition, culture and performance of the hotel properties.

Programme Planning

To support execution of the training plan for the wider EMEA region in line with the Regional/ Global Learning & Development Strategic Plan.  The planning to deliver timely and relevant programmes will support the franchisees, managed hotels and their teams at each stage within the hotel’s life cycle including pre-opening, opening, programme launches and initiatives, hiring, performance management, revenue optimisation and quality assurance. This will require close liaison with the EMEA Learning & Development team, Regional Directors and Operations.

• Scheduling and supporting webinars

Analysing evaluations from training sessions and communicating this information as appropriate

Learning Management System adoption and administration

To review and adapt course content for the wider EMEA region. This may include classroom content and virtual solutions and any necessary in country variations based on culture, language or legislation. 

Supporting adoption and administration of LMS:

• Supporting learners and monitoring usage
• Preparing and circulating appropriate reports
• Completing and monitoring Training dashboard results

Liaising with 3rd party suppliers

L&D Administration and Communications

• Communicating training offerings to relevant stakeholders and managing registrations and completions, to include evaluations and the communication thereof.
• Creating training certificates, managing training collaterals and materials for EMEA.
• Maintaining operations training calendar and internal weekly update

Coordinating billing and cross charging of training courses and meetings

HR/ L&D projects and ad hoc tasks

Supporting business driven projects as required.

Key Competencies & Soft Skills

Alongside the professional competencies outlined below, the successful candidate will demonstrate the fundamentals of Wyndham Hotels & Resorts Count on Me! Service Culture to be Responsive, Respectful and Deliver a Great Experience.  This will form the cornerstone of their approach as they carry out all tasks with the Count on Me! Building Blocks in mind;

Compassionate, Engaged, Dependable, Courteous, Engaged, Inclusive, Hospitable, Prepared and Personalised.

• Communication
• Administration
• Planning & organisation
• Presentation skills
• Relationship building
• Energy
• Service orientation
• Motivation
• Flexibility
• Cultural awareness
• Customer service
• Excellent interpersonal skills and the ability to work collaboratively across departments
• Problem-solving mindset and the ability to adapt training methods to meet evolving organisational needs
• High attention to detail and ability to ensure training materials are accurate and relevant

Education & Experience

• Professional qualification in a hospitality related field, and at least 2 years of experience.
• Experience of facilitating and presenting various topics at a hotel or retail level
• Experience of assessing training needs and customising content to suit the audience
• Strong organisational skills, with the ability to manage multiple training initiatives simultaneously
• Some knowledge of the training cycle and learning environment
• Fluency in both verbal and written English and local language – another language would be useful
• IT literacy is essential
• Proficiency in Microsoft Office programmes including, Teams, Excel, Word and PowerPoint

Organisational Design

The role will report to the Learning & Development Partner EMEA.