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Director, Managed IT - North America


Irving, TX, US

Property Name:  Irving - 909 Hidden Ridge
Req Id:  9327

Wyndham Hotels & Resorts is now seeking a Director, Managed IT - North America to join our team at the Irving - 909 Hidden Ridge location in IrvingTexas.

Job Summary

The Director, Managed IT - North America role is to be responsible for the IT oversight and system integration for all managed hotels in NAMER and to provide pre-opening IT support for new builds and openings. The role is focused on maximizing uptime of property technology, management of standards and ensuring the needs of WH&R hotels are met with best in class solutions and support. This role will also be responsible for the following:
• Hotel technology roadmap planning and lifecycle management
• Assist in development of operational usage guides for property technology
• Operational management of technology partners
• SLA management
• Issue tracking and escalation
• Supporting the hotels in their budget process
• New product discovery and championing
• Implementation of technology to help our hotels achieve their operational goals
• Special projects
• Reporting & Analytics

Job Functions

This role will act as the ambassador for the technology team with this group of hotels and ensure that the technology used by the Wyndham Hotels & Resorts managed portfolio of properties in the NAMER region is effectively supporting business processes.  .  The Director will have a lead role in the implementation or update of any managed technology.  In addition, the Director will assist in developing and training for any process or procedure changes impacted by technology developments.

Travel to regional conferences and events will be a key part of this role in addition to travel for technology management and assistance at managed hotel locations.

Essential Job Functions
Collaborate with business and IT stakeholders to manage the product / services life cycle from strategic planning to tactical activities. Responsible for; 
# Responsibility         %
1. Lead technology support of managed operations technology   50%
2. Provide industry expertise in management and  implementation of property technology    10%
3. Vendor/partner management       10%
4. Act as liaison to IT leadership on needs of managed hotels.   10%
5. Pre-opening IT support        10%
6. Managed and maintain system compliance with necessary standards  10%

Physical Requirements

Non-Essential Job Functions
These functions are ancillary to the job, and may be assigned to others if necessary. Most functions that account for only a small part of the job are considered non-essential.
#      Responsibility        
1. Information gathering
2. Standards documentation creation
3. Maintain SharePoint catalog of hotel asset inventory and lifecycle
4. Working with hotel management on cost/benefit analysis for standards and solutions 

Scope/Financial Responsibility
As the managed technology leader in this region, you must be able to provide operational solutions to the hotels in a way that would benefit both Wyndham and the hotel. Choosing the right technology path and executing on implementation is critical to our success and the success of our licensees in region.
Though there is no direct budget for this position to manage it is our responsibility to help in the planning efforts and execution of the overall corporate roadmap, hotel & departmental budgets.  These budgets contain multimillion-dollar projects and it is our responsibility to work closely with internal resources and external vendors to maintain and keep project costs at the budgeted level or a cost savings.


General Requirements

Travel Requirements
 Expect 50% travel to hotels and pre-opening sites
 User group sessions and site visits
 Corporate office twice/year
 Wyndham Hotels annual convention
 HTNG, HITEC, and/or similar

 Analyze complex situations and provide technology solutions
 Manage vendor relationships to ensure hotels are getting best in class product & support
 Support pre-opening plans for hotels in the region
 Provide subject matter expertise for in scope property level systems
 Communicates with widely varied audiences
 Builds trust and support for initiatives

Fundamental Requirements

Minimum Requirements and Qualifications
 College degree or equivalent experience required
 Strong knowledge in enterprise IT platforms
 Strong written and oral communication skills; good presentation skills with ability to think outside the box to generate solutions; ability to interpret data and see trends and patterns
 Experience with hotel industry specific systems is critical to success in this role
 Previous project or product management experience

This role will have direct impact on key technology decisions that can be financially impactful to both hotel owners and Wyndham Hotels & Resorts. This role will require a high level of autonomy and leadership. Decisions made in this role will have a direct financial impact to hotel budgets and operating expenses.

Organizational Relationships
In order to succeed in this role, you would be required to create and maintain relationships with various groups within the organization. These relations are needed on a daily basis to achieve your goals and your role.  The various groups that relationships must be established with are as follows:
 Managed hotel leadership & working teams
 IT Leadership
 Vendor Management
 Revenue Management
 Loyalty
 Group Sales

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

Job Location: Irving - 909 Hidden Ridge909 Hidden Ridge, Suite #600IrvingTexas  75038
Employment Status: Full-time

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.

Nearest Major Market: Irving
Nearest Secondary Market: Dallas