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Manager, Operations


Irving, TX, US

Property Name:  Irving - 909 Hidden Ridge
Req Id:  6761

Wyndham Hotels & Resorts is now seeking a Manager, Operations to join our team at the Irving - 909 Hidden Ridge location in IrvingTexas.

Job Summary

The Operations Manager is responsible for a multiple areas of operational support functions, which include but are not limited to the oversight of the Reposition Asset Task force, Field Operations support in areas of:  Risk, Guest Experience management, Medallia administration, and Online Reputation management, and other special projects as assigned.  This person is required to regularly report performance to senior leadership, field operations, and special task force members.  The position requires ongoing interface with key vendors and potential partners to help grow the Managed portfolio, enhance the brand, leverage internal and external relationships, and enhance guest satisfaction through a variety of tools.  This position also requires conducting on-site property visits and to prepare/review property action plans for General Managers and Regional leadership.

Education & Experience

Bachelor’s Degree or equivalent in progressive work experience.
10 years, preferably including General Manager experience



General Requirements

Brand Management:

  • Ensure correct and consistent execution of all company policies, programs, and procedures that will result in a consistent guest experience across all hotels.
  • Provide leadership by creating a positive work environment with all corporate functions to support the effective execution of brand strategies.
  • Provide leadership by facilitating the flow of information between hotel field operations and corporate staff functions.
  • Identify any business trends that could provide a competitive advantage for the company or adversely impact the company.
  • Identify best demonstrated practices of hotel operations, and provide leadership by developing best demonstrated practices into standard operating procedures that can be implemented at all hotels system wide.

Guest Satisfaction:

  • Review hotel measures of guest satisfaction to ensure objectives will be achieved and hold General Managers accountable for taking action to correct any issues that adversely impact guest satisfaction.
  • Identify any trends or similar issues of guest satisfaction at different hotels that may represent systemic problems that need to be addressed company wide.
  • Review hotel operations to ensure that the 100% guarantee process is being managed in accordance with standards
  • Ensure General Managers are managing their Online Reputaion and Surveys consistently.

Product Quality:

  • Review hotel operations to ensure that company standards are being achieved for product quality and hold General Managers accountable for taking action to correct any variances from standards.
  • Ensure utilization of the MOP system from the General Managers.
  • Ensure that Resposition properties are following the LQ UP Brand standards

Requires overnight travel 20% of the time.

Fundamental Requirements

Project Management

  • Assist in creating project scopes and maintaining work flow with project owners and sponsors
  • Develop work plans to include critical path documentation
  • Present key findings to Senior Management Leadership Team
  • Provide support for new openings and acquisitions as assigned
  • Coordinate all special project activities with supporting disciplines to ensure timely deliverables
  • Assist in Development of Operational SOP’s for the entire Managed Portfolio

Financial Results:

  • Review financial performance for all hotels and assist General Managers in order to achieve annual EBITDA objectives.
  • Protect the company’s financial assets by reviewing hotel operations to ensure proper administration of company policies and procedures.
  •  Also, ensure proper administration of company policies and procedures for protecting the safety of guests and employees.

Employee Satisfaction:

  • Ensure fair and consistent treatment of all employees, and take action to correct any issues that adversely impact employee satisfaction.
  • Conduct annual assessment of job performance and development needs. Assign new job responsibilities and/or training that will lead to improved job performance and career growth.
  • Provide leadership by conducting business in a professional manner and in accordance with all company policies including standards of conduct, business ethics, and conflicts of interest.

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

Job Location: Irving - 909 Hidden Ridge909 Hidden Ridge, Suite #600IrvingTexas  75038
Employment Status: Full-time

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.

Nearest Major Market: Irving
Nearest Secondary Market: Dallas

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