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Analyst, IT Hotel Systems

Location: 

Istanbul, TR

Property Name:  WHG Turkey
Req Id:  9332

Wyndham Hotels & Resorts is now seeking an Analyst, IT Hotel Systems to join our team in Istanbul, Turkey. 

Job Summary

The IT Hotel Systems Analyst at Wyndham Hotels & Resorts holds a key position to ensure that communication, processes, features and functionality flows efficiently between the WHR Team, Hotels and WHR’s IT solution partner. This position requires extensive operational experience with preference on-site hotel or resort experience and it manages and owns requirement process, support process, communications, knowledgebase and training processes for the Oracle Opera & SynXis distribution systems. This position is the key and primary account person from WHR’s team and the person will work closely with functional leads at WHR. This role is both hospitality operational and process slanted, but business acumen will be key to ensure that new and improved processes and procedures are driven and adopted by data and business needs. As this position is cross functional it will reside within the Information Technology department of Wyndham Hotels & Resorts.

 

The position will be responsible for providing all aspects of technical support to our Managed hotels IT teams for system requirements including hardware, software, networks, applications and general technology maintenance and requests throughout the sub-region.  The roll will provide support to Franchise hotels on implementation of Wyndham Corporate systems, specifically PMS and interface links to relevant Wyndham Central Services. They will liaise closely with the teams based in Dubai, London and US HTCS to ensure that appropriate support is delivered to hotels and is completed within the frameworks and processes of the wider organization.   They will be the subject matter expert and sub-regional ‘go to person’ with regard to the processes required for key actions and problem resolution.

If a corporate office based associate, will assist in coordination of office IT needs in conjunction with the corporate IT function as may from time to time be required.

Complexity

The IT Hotel Systems Analyst, EMEEA prime responsibility is to coordinate between hotels, WHR PMS vendors and SynXis to have hotels activated on TWI. They will be responsible for problem resolution and escalation as required to ensure attention from senior members of the team.  They will also be responsible for coordination system upgrades, version control and project management. The position may also require traveling and to be deputed as Task force for opening of hotels.

Abilities/Key Competencies/Skills
  • Excellent Oral and written communication skills
  • Strong customer service and problem resolution orientation
  • Must be able to work independently
  • Strong problem analysis skills
  • Strong problem-solving skills
  • Adaptability
  • Planning and organizing skills
  • Attention to detail
Experience/Certificates/Education
  • Local language & English
  • Opening and documentation experience
  • Security & compliance (PCI) experience
  • Hotel Audit experience
  • Ability to travel
  • Opera and Micros experience
  • Interface and Connectivity experience
  • Minimum 3 years of experience working as IT Manager

 

 

Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Count on Me! Service culture to be responsive, respectful and deliver a great experience.

 

Any other reasonable duties as directed by the Director of IT Hotel Systems

COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Job Location: WHG Turkey, Buyukdere Caddesi, Bahar Sokak, River Plaza D: 48, Istanbul, Istanbul  34394
Employment Status: Full-time

Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.