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International Collections Specialist


Istanbul, Istanbul, TR

Property Name:  WHG Turkey
Req Id:  20846

Wyndham Hotels & Resorts is now seeking an International Collections Specialist to join our team in Istanbul, Turkey.


The International Collections Specialist will manage specific finance functions related to the analysis and reconciliation of payments for international accounts in the EMEA division in order to maintain appropriate cash application and minimal unapplied cash. They will also reconcile withholding tax receipts and VAT (where applicable) and perform withholding and VAT (where applicable) adjustments and other miscellaneous write-offs. The position also requires the daily identification and application of payments. Where payment details are not available, the jobholder must work with the Financial Service Representative(s) to obtain the payment application details. This position requires interaction with franchisees in order to effectively reconcile withholding tax adjustments.  


In addition, the International Collections Specialist will manage the collections of delinquent receivables for a portfolio of accounts in the EMEA division in order to maintain the WHR cash flow. The qualified candidate will be required to converse and communicate in Turkish and English as a minimum in relation to the portfolio coverage while other languages could be beneficial. They will work closely with franchisees and the Director of Franchise Operations as well as internal departments ensuring that franchisees' and hotels' financial obligations to WHR are met in a satisfactory manner. Areas of responsibility mainly include but are not limited to collection and missing withholding tax receipt calls; resolving past due accounts; negotiating payment arrangements; reviewing financial statements; fielding incoming calls; recommending accounts for next collection steps, account reconciliations including submitting write-offs and payment processing details, and special projects. The position requires an understanding of withholding tax implications. Additionally, the jobholder is required to identify and resolve financial issues as well as communicate such issues to upper financial management on a timely basis. They will also provide management level customer service support to franchisees.


1. Identification, analysis, reconciliation, and application of international payments, including reconciliation of foreign exchange differences

2. Reconcile withholding tax receipts and VAT, and process necessary adjustments

3. Pursue outstanding receivables to maintain WHR cash flow. Job requirements include but are not limited to, improving the A/R aging, improving DSO, obtaining and processing withholding tax receipts, and maintaining overall A/R integrity. Facilitate payments from past due accounts or recommend account for next steps in the collection process.


The position has autonomy to process and reconcile withholding tax for individual accounts. Withholding tax write-offs processed by the Specialist are prepared independent of direction, but require manager approval. Cash applications are performed with minimal supervision and no review prior to processing


The Specialist works to resolve outstanding accounts in a way that directly impacts WHR cash flow. This position assists in developing settlements arrangements for collection. Specialists also determine the collectability of receivables and make write-off recommendations. The Specialist is expected to work with routine supervision. They are depended on to provide valuable insights for management to use to make decisions for achieving the financial goals of the organization.

Scope/ Financial Responsibility

The position is critical to the processing payments and write-offs, ensuring accounts reflect accurate amounts due, in turn impacting the collectability by the Financial Services Representative. Failure to accurately and efficiently perform the job responsibilities will have a negative impact on cash collections, outstanding withholding tax and VAT (where applicable), unapplied cash, and levels of customer service as issues with accounts will rise. Incorrectly processing tax adjustments has potential tax implications.  


This position has a measurable impact on the company’s financial performance as it has a direct impact on collections (cash flow) and pursuit/ resolution of outstanding accounts (reduction of bad debt). The Specialist is responsible for improving the A/ R aging, improving DSO, obtaining and processing withholding tax receipts, and maintaining overall A/ R integrity. They oversee the collection process and ensure accurate collection measures are being taken to reduce the overall company liability and exposure.

Abilities/ Key Competencies/ Skills

•    Must speak and write in Turkish and English 
•    Highly proficient in Microsoft Excel
•    Other languages are an advantage
•    Motivated, detail oriented person who is able to work independently in a fast paced environment
•    Well developed negotiation skills
•    Heavy phone usage/ volume
•    Must be persistent, with excellent follow up skills 
•    Good problem-solving and decision making skills
•    Must be results driven and results oriented 
•    Excellent verbal and written communication skills 
•    Good organizational and planning skills
•    Must work well with others and be able to contribute to a team
•    Proficiency with computers is required
•    Customer focused with excellent customer service skills
•    Able to read and understand operational stats
•    Able to understand the impact of market conditions and hotel industry challenges

Experience/ Certificates/ Education

•    University degree
•    2+ years of professional experience in collections, finance or an analytical role
•    Highly proficient in Excel, especially in Pivot Tables and VLOOKUP 
•    Hotel experience is a plus.




Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 22 brands strong across 9,000 hotels in more than 95 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Registry Collection Hotels, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Alltra, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 9,000 team members worldwide.

Job Location: WHG Turkey, Buyukdere Caddesi, Bahar Sokak, River Plaza D: 48, Istanbul, Istanbul  34394
Employment Status: Full-time

Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.