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Manager - Franchise Operations Turkey (Istanbul Based)

Location: 

Istanbul, TR

Property Name:  WHG Turkey
Req Id:  14370

Wyndham Hotels & Resorts is now seeking a Manager - Franchise Operations Turkey (Istanbul Based) to join our team in Turkey.

Job Summary

The incumbent will be responsible for the overall performance of the WHR franchised hotels within the Turkey region and will be required to establish, support, maximize and maintain relationships with both existing and new franchisees / owners and General Managers, in order to drive overall performance i.e. contribution, revenue opportunity, quality and guest service measures, operational excellence, compliance and brand engagement. 

The Manager – Franchise Operations will manage critical relationships with key stakeholders, for example, hotel ownership companies and General Managers - the success of which will have a fundamental influence on the company’s balance sheet.  They will add value in respect to both operating hotels and new opening/conversion hotels according to brand standards as early as possible, quality, brand engagement, revenue management, service and financial measures.  This person will engage with the franchisee community throughout their designated territory to maintain the service, quality & consistencies of approach required by our brands and enhance overall performance of the hotels.

The incumbent will be responsible for the full cycle of operational support and will be required to document and deliver a strategic plan for the support, enhanced performance and ongoing retention of the hotels within their remit, acting as an ambassador for WHR and each of its brands, as well as being a consultant to each individual property.

Complexity

This individual will have a broad liaison throughout the organization and externally at all levels and functions and will therefore forge and nurture strong relationships with decision makers within the  franchise community as well as internally.

The Manager – Franchise Operations will be required to visit each franchised hotel regularly and touring the entire hotel (front of house & heart of house) giving general operational and brand specific advice and guidance whilst exercising the highest level of influence within this work group as their actions will have a significant impact.  He/she will work with a high level of autonomy and will therefore be in the position to make critical decisions on behalf of the business.

Key Performance Indicator Responsibility

As part of the Regional Operations team, the Manager – Franchise Operations activity has a direct impact on the company’s revenue generation along with support from their functional specialist colleagues and therefore contributes to the overall revenue performance of Wyndham Hotel Group. Quantifiable measurement will be based on comparison of year on year results in the following key performance indicators;

 

  • RevPar Growth
  • Royalty Fees Income
  • Level of outstanding debt amounts
  • Satisfaction surveys from franchisees
  • Brand engagement
  • QA and Guest satisfaction results
  • Wyndham Rewards enrolments
  • Property Retention

Abilities/Skills

Alongside the professional competencies outlined below, the successful candidate will demonstrate the fundamentals of Wyndham’s Count on Me! Service Culture to be Responsive, Respectful and Deliver a Great Experience.  This will form the cornerstone of their approach as they carry out all tasks with the Count on Me! Building Blocks in mind;

Compassionate, Engaged, Dependable, Courteous, Engaged, Inclusive, Hospitable, Prepared and Personalised.

Experience/Certificates/Education

  • Qualified to degree level or equivalent, ideally within a hospitality or related discipline
  • Proven track record as a Hotel / General Manager or functional regional Manager with full P&L responsibility
  • Fluency in written and spoken English and Turkish is essential (Russian language is desirable)
  • Able to undertake regular national travel, including nights away from home
  • Must be able to travel regularly throughout the Turkey sub-region
  • Proven capability in strategic planning and commercial acumen
  • Proven experience in a multinational and multicultural business environment
  • Experience of a franchised environment would by an advantage

Key Competencies

Relationships

Detail Focus

Problem solving

Communication

Analysis

Empathy

Commercial and financial acumen

Consultative

Customer service

Flexibility

Autonomy

COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Job Location: WHG Turkey, Buyukdere Caddesi, Bahar Sokak, River Plaza D: 48, Istanbul, Istanbul  34394
Employment Status: Full-time

Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.