IT Manager - Dolce by Wyndham Versailles

THE HOTEL

The Dolce by Wyndham Versailles, managed by Wyndham Hotels & Resorts, is located in Domaine de Montcel, in the vicinity of the Versailles. With 15 meeting and reception rooms, 178 guest rooms, suites, and apartments, 2 restaurants, a bar, a stylish spa and an outstanding park of more than 14 hectares, Dolce by Wyndham Versailles will offer the subtle balance between authentic French elegance and contemporary comfort.

THE ROLE

The IT Manager is responsible for the overall planning, organizing, and execution of all IT and AV functions at the assigned hotel(s) to meet the needs of the customer and hotel team members as well as the support and maintenance of existing applications and development of new technical solutions.

The role holder is responsible for providing all aspects of technical support to the hotel in their portfolio for all IT infrastructure related requirements including hardware, software, networks, applications plus general IT maintenance and requests.  They will be the subject matter expert and l ‘go to person’ with regard to the processes required for key actions and problem resolution.

The IT Manager has a level of decision-making authority that affects all hotel-based users. They will be responsible for problem resolution and escalation as required to ensure immediate actions are taken.  

KEY RESPONSIBILITIES

• Responsible for the effective implementation of all Hotel technology components, process and related areas.
• Ensures monthly service agreements on Information Systems are maintained.
• Ensure all security, data privacy and data protection requirements are met in each jurisdiction.
• Maintains the systems and applications in use in the Hotel.
• Maintains up to date knowledge of software, hardware, and network applications used on the property.
• Maintains licensing history.
• Maintains local and wide area network connections.
• Oversees all technology initiatives.
• Maintains computer hardware and software inventories.
• Contribute to effective planning of active capital and operating expenses budget relating to all technology operations and system contingency planning for new opening and existing managed Hotel.

Other key responsibilities

• Overall responsibility to maintain and provide trouble shooting support for following systems at the property: local and wide area networks, back-office accounting, e-mail, reservations, PMS, call accounting, internet access (Guest, Meetings & team member), Point of sale, time and attendance, sales & catering, office automation, key entry systems, backup systems, telecommunication systems, meeting rooms and display boards.
• Coordinate all hardware and software purchases between the hotel, corporate and the vendor insuring that purchases meet any budgeted constraints as well as any requirements mandated by Corporate Director of IT.
• Act as a liaison between the hotel, Corporate, and hardware providers to communicate hardware issues and needs, installation of new hardware, negotiate any hardware maintenance agreements and keep departments informed of advances and develops that may improve their performance or productivity.
• Establish and maintain user procedures and hardware familiarization and training for all systems as needed.
• Analyse complex business needs presented by the hotel staff and/or clients and recommends and/or implements technical solutions.
• Develop and maintain all backup procedures and records for all property data and systems • Develop and maintain standards and procedures for system security for all applicable systems to minimize potential exposure/risk.
• Ensure that all use of IT resources conforms to all laws and that all software is legally owned by or licensed to the hotel.
• Maintain present inventory of the property IT systems and hardware.
• Anticipate future network needs including identifying proactive solutions to satisfy needs.

Other duties

• Serve as liaison between business units and IT, communicating technical information and plans.
• Provide hands on assistance to cross functional teams with the maintenance and testing of network infrastructure to include but not limited to servers, LAN / WAN equipment, PMS, CRS and PBX systems to ensure the greatest efficiencies in line with the Company’s policies.
• Provides expert and creative solutions to user/guest problems on laptops and desktop systems to ensure user/guest satisfaction and productivity.
• Work with vendors, third parties and the technology team throughout the global Wyndham Worldwide business as needed to resolve computer and or application issues
• Provide expertise, resolution and guidance to all users as well as responsibility for special projects as needed to support our technology environment.
• Comply with Wyndham Hotel Group Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.

THE PERSON

Alongside the professional competencies outlined below, the successful candidate will demonstrate the fundamentals of Wyndham Hotels & Resorts’ Count on Me! Service Culture to Be Responsive, Be Respectful and Deliver a Great Experience. This will form the cornerstone of their approach as they carry out all tasks with the Count on Me! Building Blocks in mind: Compassionate, Engaged, Dependable, Courteous, Engaged, Inclusive, Hospitable, Prepared and Personalised.

Skills, Education & Experience

• Significant working experience within the Information Technology field, providing advanced support of desktops, laptops, software and hotel systems both locally and remotely
• Must be highly competent in troubleshooting basic and advanced network, applications and related user and set up problems
• High level of expertise in Microsoft PC Operating Systems, Fidelio / Opera and Micros is essential
• Previous experience as hotel-based IT Manager for an international hotel brand
• Professional level of English required and conversational level of French is a strong advantage. 
• Familiarity in working in a large, global business would be a significant advantage
• Effectively communicate both verbally and written, with all level of team members and guests in an attentive, friendly, courteous, and service oriented manner.
• Effective listening skills to, understanding, and clarifying concerns raised by team members and guests.
• Multitask skills and the ability to prioritize departmental functions to meet deadlines.

Competencies