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Information Technology- Manager, Information Technology Level 1

Location: 

Jupiter, FL, US, 33477

Property Name:  Wyndham Grand Jupiter
Req Id:  17944

Wyndham Grand is now seeking a Information Technology- Manager, Information Technology Level 1 to join our team at the Wyndham Grand Jupiter location in Jupiter, Florida

Job Summary

The Information Technology Manager Level 1 is responsible for providing service, support, advice, and maintenance on all hospitality systems.

Education & Experience

  • At least 2 years of progressive experience in a hotel or a related field; or a 2-year college degree and 2 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
  • Requires advanced knowledge of specialized or technical field.

Physical Requirements

   Often   Sometimes   Rarely
Lifting up to 50 pounds   x  
Sitting   x  
Walking x    
Standing x    
Bending neck x    
Twisting neck x    
Bending waist (forward or sideways) x    
Squatting (crouch or site on one's heels)   x  
Kneeling   x  
Crawling     x
Reach above shoulder height x    
Reach below shoulder height x    
Driving     x
Stooping   x  
Pushing   x  
Pulling   x  
Talking x    
Hearing x    
Repetitive motions x    

General Requirements

  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, and approach all encounters with all level of associates and guests in an attentive, friendly, courteous and Count On Me! service-oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by associates and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with Wyndham Hotels & Resorts Management Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with Wyndham Hotels & Resorts Management Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management.

Fundamental Requirements

  • Prepare and submit required reports in a timely manner.
  • Monitor quality of service in the department.
  • Ensure compliance with SOPs and procedures in the department
  • Be visible on the floor and assist staff as needed.
  • Provide feedback to the department head for associate performance reviews in accordance with Wyndham standards.
  • Be involved in and/or conduct departmental and hotel training.
  • Assist with the management of the interviewing process of candidates for department positions and follow standards for hiring approvals.
  • Ensure overall guest satisfaction.
  • Assist with the management of department associates.
  • Respond to guest complaints in a timely manner.
  • Assist associates with application issues.
  • Assist in managing the property technology plan including working with the corporate information technology department to update and maintain company websites, web pages, and intranets in accordance with company standards. Responsible for upkeep and maintenance of property phone system and network.
  • Maintain knowledge of IT application software, hardware, and networking systems.
  • Assist in maintaining and upgrading network systems.
  • Provide system analysis and procedures, including consulting with users to determine hardware, software or system functional specifications. Use of independent discretion and judgment is required in analyzing and making recommendations for system enhancements.
  • Specific tasks relating to the design, development, documentation, creation and testing of computers systems and networks based on design and user specifications.
  • Offer timely, accurate, and friendly response to all internal customer and vendor requests

COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

We’re an Equal Opportunity Employer and prohibit Discrimination and Harassment of Any Kind .

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.” 

Brand: Wyndham Grand
Location: Wyndham Grand Jupiter, 122 Soundings Avenue, Jupiter, Florida  33477
Employment Status: Full-time 

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.


Nearest Major Market: Palm Beach
Nearest Secondary Market: Miami