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Líder de Recepción

Location: 

AR

Property Name:  Dazzler by Wyndham La Plata
Req Id:  21941

Dazzler by Wyndham is now seeking a Líder de Recepción to join our team at Dazzler by Wyndham La Plata in La PlataBuenos Aires.

Propósito

Coordinar y supervisar el correcto funcionamiento del departamento de Front Desk para cumplir con los objetivos planteados, lograr la satisfacción del huésped y la excelencia en el servicio brindado

Principales tareas & responsabilidades

  • Controlar los ingresos del día (huéspedes) y las cargas de reservas a fin de que a la llegada del huésped todo esté según lo esperado, gestionar los reclamos de los huéspedes con el objetivo de obtener respuestas satisfactorias a los pedidos de los mismos, recepcionar y realizar check out de los huéspedes a fin de que la primera impresión sea agradable; como así también realizar el cierre de las cuentas y conocer el nivel de satisfacción de los huéspedes
  • Coordinar con su equipo y otras áreas (Ama de llaves, Restaurant) las tareas del día (cantidad de huéspedes para el desayuno, cantidad de habitaciones necesarias para la ocupación, etc.) y requerimientos especiales (desayunos especiales, etc.), con el objetivo de lograr el correcto funcionamiento de la operación, siguiendo los procedimientos de la empresa, elaborar el cronograma y horarios de trabajo con el objetivo de asegurar cubrir todos los turnos con el personal suficiente para llevar a cabo el servicio
  • Supervisar el cumplimiento de las tareas asignadas a cada miembro del equipo para asegurar que el servicio sea ejecutado conforme a las políticas y estándares de calidad. Controlar / Auditar el trabajo de facturación y caja, como así también investigar y corregir discrepancias, para asegurar que la información enviada al área de administración sea completa y correcta. Confeccionar informe de novedades de personal: asistencias, ausencias, vacaciones, días de estudio, etc .El mismo se envía a la gerencia para la confección de las liquidaciones de sueldos

Educación & experiencia

Profesional de la carrera Licenciatura en Hotelería y Turismo o carreras afines

Inglés avanzado

Manejo avanzado de paquete Office

Experiencia puesto similar de 2 años

COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 22 brands strong across 9,000 hotels in more than 95 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Registry Collection Hotels, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Alltra, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 9,000 team members worldwide.

Job Location: Dazzler by Wyndham La Plata, Calle 54 N° 924, La Plata, Buenos Aires  1900
Employment Status: Full-time

Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.

What we expect from you:

You will play an important part in our mission to make hotel travel possible for all by:

Being responsive, respectful and delivering great experiences to our guests, partners and communities.

Foster an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.

Bring your best every day and strive to exceed expectations in all you do.

What you can expect from us:

With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:

Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.

Competitive salary and benefits, flexible work arrangements and exclusive team member discounts.  

Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.

A Company culture of diversity, equity and inclusion. Our culture infuses different perspectives that reflect our diverse guests and communities around the world.

About Wyndham Hotels & Resorts:

Wyndham Hotels & Resorts is the champion of the everyday traveler. Every day, we work to make hotel travel possible for all. With more hotels than anyone else across the globe, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.