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Director of Golf - Dolce CampoReal


Lisbon, PT

Property Name:  Dolce Camporeal Lisboa
Req Id:  12981

Dolce CampoReal is now seeking a Diretor of Golf to join our team in Lisbon, Portugal.

Job Summary

The Director of Golf will be reporting to the General Manager and is responsible for managing the golf team to achieve defined sales targets, assist in recruitment and development and maintain a high level of customer satisfaction.


Main Duties

  • Serves as a member of the property Strategic Team.
  • Create, implement, report and analyse the Golf Operations plan including budget and all other golf related financial duties - Coordinate specific objectives of the plan with all of the functional departments of the company.
  • Establish and enforce golf course policies, rules and regulations. Oversee all golf programs and activities including tournaments, junior golf programs, golf clinics, special groups, and instruction and retail promotions.
  • Ensure consistent high standards of customer service across all golf operations including the training and performance management of Team Members.
  • Oversees the Landscaping team, ensuring high quality standards regarding Golf Course.
  • Conduct regular team meetings to ensure two-way communication is maintained.
  • Participates and professionally represents the hotel in industry related professional organizations, trade shows, community events, networking events, and golf sales trips.
  • Develops and maintains knowledge of market trends, competition and customers.

Other Duties

  • Actively prospects and solicits new and existing accounts (national and international MARKETS) to meet/exceed revenue goals through telephone solicitation, conducting outside sales calls, online bidding/contracting, site inspections, client entertainment, contracting, RFP responses, and written communication. Targets key relationships with customers directly and through other sources including travel industry, CVB, etc. Meets solicitation and maintenance call requirements.
  • Assists with and completes special projects and assignments as designated by the General Manager.
  • Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training
  • sessions and meetings is required. Work may require evening, night, holiday, or weekend assignments on occasion.


  • Maintaining a business environment based on the Code of Conduct, Company Mission and Values
  • Maintain and enhance the open door policy to all associates
  • Inspiring a positive work environment, being a true Wyndham Hotel & Resorts and Dolce Ambassador

Human Resources

  • Ensure that the hotels are fully compliant with Wyndham people processes and deadlines that govern all Wyndham properties. E.g. AES, Success Matters, Probation reviews etc.
  • Ensure that the administration of the probation review process and ensure that follow-up for all issues is done in timely manner
  • Talent Reviews taken place as per the communicated timeline and are live in the business.
  • Ensure 100% compliance with all mandatory training for departments; as well as the Departmental Trainers are positively encouraged.
  • Control the LTO, Absence and Payroll in your department(s) in conjunction with the HR Leader on property to ensure that any areas of concern and monitored and rectified to meet the HR BSC Targets.
  • Manage the associate engagement survey process in your department(s) to ensure that the follow up meetings are done and the associates have timely feedback.
  • Conduct interviews for relevant roles in conjunction with HR.
  • Review manning and re-recruitment in conjunction with HR.
  • Ensure that you dine in the Associate restaurant at least three times a week and provide HR Leader on property feedback.
  • Support WeCom (Hotel Team Committee) with quarterly People, Community and Sustainability engagement events.


  • To conduct or chair regular communication meetings with team(s) and actively participate in relevant business meetings to facilitate effective communication.
  • Attend ExCom Meetings
  • Attend Business Review Meeting
  • Quarterly Hotel Meeting / Town Hall

Skills/ Experience/Certificates/Education

  • A recognized business or hospitality management qualification or a graduate degree in a Golf Course discipline
  • Minimum 2 years’ experience as functional golf leader within a hotel
  • Experience of managing people / effective leadership
  • Four / Five star internationally managed hotel experience is desired
  • Competency in the use of hotel sales and revenue programmes
  • Highest  level of numeracy and literacy
  • Fluency in Portuguese and English is essential
  • A strong sense of commerciality and financial acumen

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Job Location: Dolce Camporeal Lisboa, R. do Campo (Campo Real), Lisbon, N/A  2565-770
Employment Status: Full-time

Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.