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Account Manager, Global Sales Europe - German Speaker (Maternity Cover)

Location: 

London, GB

Property Name:  GB Hammersmith
Req Id:  11432

Wyndham Hotels & Resorts is now seeking an Account Manager, Global Sales - Europe (Maternity Cover) to join our team in London, UK.

Summary

The Account Manager, Global Sales - Europe will maximize the exposure of Wyndham Hotels & Resorts (WHR) franchised and managed hotels of all brands around the globe. They will principally drive demand and revenue from Corporate and Airline Accounts throughout their territory. They will be responsible for delivering RFP acceptances from their corporate and airline clients into WHR properties, either directly or through their nominated business travel intermediary. This position requires a consultative sales approach acting in partnership with both the corporate and airline client and their travel intermediary, to form a strong ‘tripartite’ relationship, thereby delivering revenue opportunity and market share for our hotels, franchise partners and WHR. Measurement will ultimately be based on consumed revenues however room night production along with RFP acceptances and other appropriate matrix will be used to agree targets. Across the year, a monthly target of 15+ sales appointments or calls on average will also be in place. The position reports to the Director, TMC & Corporate Sales – EMEA.

Responsibilities

Airline Account Management and Development - Lead Airline segment within Europe
- Managing relevant group leads and RFP solicitations into WHR properties
- Identifying and contracting new preferred partnerships / accounts across the agreed territory
- Lead segment specific strategy by supporting initiatives and activities in conjunction with other sellers working on Airline accounts

Corporate Account Development - Through new business development and professional account management, build robust relationships with Global Travel buyers and ‘booking departments/decision makers’ from key Corporations. This will be done with a focus on Scandinavian, German, Austrian, Swiss and UK accounts to deliver increased RFP acceptances, tracked revenues and market share annually, via Lanyon and their nominated TMC/GDS into WHR hotels. Additionally, support the Corporate/TMC strategy by collaborating on new initiatives and activities with the Corporate/TMC team.

Franchisee Relations - Work diligently with our franchise and management partners, to gain a greater understanding of their needs and product offering, whilst educating them in their need to engage with Global Sales and particularly the RFP process.

Internal Relations & Systems - Collaborate with colleagues from all Wyndham Hotels & Resorts units to ensure the continued success of the company. Identify and nurture key constituents that can assist in the achievement of their goals. Support colleagues from all parts of the business that require their assistance and effectively utilize the business tools and systems available to achieve agreed goals and targets.

Industry Participation - Represent WHR at appropriate industry events such as Conferences and Trade Shows. In addition become an active member of appropriate industry associations and institutions.

Leadership Development - Take responsibility for personal and professional development in preparation for “next level” responsibilities.

 

 

Complexity

The Account Manager, Global Sales - Europe will drive significant revenue opportunities into the WHR portfolio of brands and hotels.
They will negotiate directly with all clients for the best potential agreement, prior to offering this to the hotels for their consideration and participation.
They will be solely accountable for the management of globally recognized accounts with the ability to buy across our brand range and across borders into our developing global network.
The Account Manager, Global Sales - Europe will work remotely, with minimal supervision and will take responsibility for new and existing accounts, being accountable for taking independent business decisions that will assist them in the achievement of their goals without Line Manager approval / referral.
They will also assist overseas colleagues with the development of their accounts based throughout the region.

Scope/Financial Responsibility

The Account Manager, Global Sales - Europe will be solely responsible for a portfolio of named accounts throughout the territory and new business development.
They will have an annual individual revenue goal agreed with their line manager and participate in the WHR GSO Individual Sales Incentive Plan.

Although this position does not manage a cost centre, the Manager will be accountable for managing their expenses and consumables accordingly within pre-determined annual budgets. All Managers must review the cost of sale and ROI for all business trips; marketing opportunities and overall spend in their region. The Manager is responsible for submitting a Travel & Entertainment Expense Report monthly.

 

Abilities/Key Competencies/Skills

• Comprehensive commercial knowledge of hospitality sector in market place
• Ability to work well both independently and as part of a team to achieve goals and targets
• Flexibility to adjust to the changing needs of the business, taking on new ideas, initiatives, brands and responsibilities as they present themselves
• Ability to work simultaneously on a number of initiatives and priorities often under pressure
• Excellent interpersonal and communication skills to work with people at all levels and from all backgrounds and parts of the world
• Ability to stay objective and fair when dealing with sensitive internal/external customer situations maintaining constructive working relations
• Self-starter, exhibiting initiative, confidence, professionalism and good judgment
• Works with a high level of accountability, results orientated and dependable
• Ability to make business decisions with integrity and honesty

Experience/Certificates/Education

• College/University Degree or equivalent experience, ideally within a hospitality or commercial discipline
• Significant experience in hotel sales (property, national sales or global sales) either in a property, cluster or corporate office environment
• Full local driving license preferred
• Fluency in written and spoken English and German is essential.  Fluency in an additional European language is an advantage.
• Highest level of competency in the use of Microsoft office programs is required.
• Previous experience of working with lead generation and CRM systems is also essential.
• Experience of navigating hotel specific operating and reservation systems is an advantage.

 

 

 

COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Job Location: 5 Hammersmith Grove, W6 0LG, London, United Kingdom
Employment Status: Full-time

Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.